Associate Account Manager - Surety Bonds

Summary
World Insurance Associates is a unique insurance organization offering top products and services from major providers, combined with attentive service from local agents.
Founded in 2011, World is one of fastest-growing top 25 insurance brokers in the U.S. We specialize in personal and commercial insurance lines, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions.

Surety Bonds Associate Account Manager

Position Overview
This position supports the Account Manager and the Surety Bonds Service Team with all aspects of clients service for a group of assigned accounts, in accordance with Agency guidelines, providing a high level of service while achieving clients surety objectives.
Develop, build and maintain a strong business relationship with both clients and surety companies. Demonstrate integrity in all dealings with clients, sureties and internal staff. Achieves agency objectives for account development, retention and placement of business.
Primary Responsibilities

• Obtain surety approval for and process and issue various surety bond requests (bid, performance & payment, commercial bonds) for current and new customers per the agency’s surety workflows
• Transact and issue new surety business and renewals in the agency’s operating systems (EPIC and Erlon)
• Use of surety online platforms to apply for and issue bonds
• Maintain 60-90 day lead time on bond renewals
• Assist with accounts receivable calls to collect past due premiums
• Assist with new business submissions from clients; determine appropriate sureties for requests to obtain the best program/rate for clients
• Analyze surety requirements in relation to client’s financial and credit strength (ability to recommend/suggest surety parameters such as single/aggregate bonding limits and premium rates)
• Basic knowledge of client financial statements and work on hand schedules
• Establish in-house lines of authority on behalf of clients; Obtain bond approvals from company underwriters exceeding the client’s surety bond program
• Attend client/surety meetings to establish or renew surety program based on analyzed financial statements
• Attend surety underwriter meetings to discuss new bond program opportunities and client needs within commercial surety market
• Attend surety company and/or association events
• Record bond claims and notify the appropriate underwriter
• Able to perform all duties of the associate account manager role as needed

Qualifications

• Competencies: Optimal performance in this position requires the ability to demonstrate the following:
• Analytical: Collect & research required data; utilize knowledge & experience to process data.
• Problem Solve: Display ability to identify & resolve issues/challenges in a timely manner; Gather & analyze data in order to provide alternate solution as well as display ability to work well in group to provide resolution.
• Interpersonal Skills: Display ability to move to solve, maintain confidentiality; Remains open to others' ideas and tries new things.
• Professionalism: Professional conduct is expected & required at all times.
• Written Communication: Display ability to write clearly and informatively; edit work for spelling and grammar; Varies writing style to meet needs of client; Able to read and interpret written information.
• Teamwork: Display ability to balance team and individual responsibilities; Exhibit objectivity and openness to others' views; Provide & welcome feedback; Contribute to building a positive team spirit; Display ability to help build morale & group commitment to goals. Supportive of team efforts to success of team above own interests.
• Quality Management: Look for ways to improve and promote quality; ability to demonstrate accuracy & thoroughness.
• Planning/Organizing: Prioritize & plan work activities, Use time efficiently; plan for additional resources.
• Attendance/Punctuality: Commitment to consistent punctuality for being at work & meetings on time.
• Dependability: Display ability to follow instruction, respond to management direction; Takes responsibility for own actions; Keep commitments; Commitment to putting in necessary time to reach and complete work goals. Complete tasks on time or in absence plan and notify appropriate individual with alternate plan in a timely manner.
• Comprehensive Skills: Display the ability to read & interpret documents such as contracts and agreements.
• Reasoning Ability: Display ability to apply common sense understanding to carry out instructions furnished in written or verbal form. Display ability to deal with issues involving multiple variables.
• Business Acumen: Display ability to calculate figures interest, commissions & percentages. Knowledge of carrier on-line rating web sites.
• Leadership: Ability to motivate team to consistently achieve quantitative and qualitative company objectives.
• Education and/or Experience: Associate's degree (A. A.) or equivalent from two-year College or technical school, Two years related experience and/or training; or equivalent combination of education and experience. Insurance License required
• Computer Skills: Knowledge of Applied Preferred Database software; Excel Spreadsheet software and Word processing software.
• Certificates, Licenses, Registrations: Active P&C License

Equal Employment Opportunity
At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business