Lightspeed Systems is hiring an Associate Account Manager to support our Account Management team and develop future Account Managers. This hybrid role is based in South Austin, TX and provides hands-on exposure to customer relationships, renewals, and revenue growth within the K–12 EdTech space.
This role is ideal for someone early in their career who wants to build a foundation in account management while working closely with experienced sales professionals.
Role Overview
As an Associate Account Manager, you will support day-to-day account activities, help prepare client-facing materials, and collaborate cross-functionally to ensure a strong customer experience. You’ll gain exposure to mid-market and enterprise accounts while building skills needed to grow into a full Account Manager role.
Key Responsibilities
- Support Account Managers with day-to-day customer communications and account activities.
- Prepare renewal summaries, performance insights, and materials for customer reviews.
- Monitor account health using CRM and analytics tools to identify risks and opportunities.
- Track renewal dates and assist with pricing proposals and contract preparation.
- Coordinate with internal teams to support timely delivery of customer needs.
- Maintain accurate account records and notes in Salesforce.
- Conduct basic research on customer trends and industry insights to support account strategy.
- Participate in customer calls to build skills in presentation and relationship management.
Required Qualifications
- 0–2 years of experience in sales support, customer success, account coordination, or a related role.
- High school diploma or equivalent required; college degree preferred.
- Interest in sales, technology, and/or education.
- Strong written and verbal communication skills.
- Strong organizational skills and attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Comfort working with CRM tools (Salesforce preferred) and Google Workspace or Microsoft Office.
Preferred Qualifications
- Exposure to SaaS or EdTech environments.
- Interest in pursuing a career in account management or sales.
ABOUT US
With more than 25 years of serving education, Lightspeed Systems delivers the most in-depth visibility and control to power exceptional schools where students are safe and engaged; technology is compliant and easily managed; and resources are secure and optimized. Purpose-built for school networks and devices, Lightspeed’s cloud-managed solutions include the most effective web filtering, student safety monitoring, classroom management, device management, and data analytics software available. Headquartered in Austin, Texas, with a European office in London, UK, Lightspeed serves over 23 million students across 31,000 schools in 43 countries, utilizing 15 million devices. Learn more at www.lightspeedsystems.com.
We love our employees, and we show it. A sneak peek into our BENEFITS & PERKS include:
- Health-- Medical, dental and vision insurance with healthy company contribution toward premiums. Lightspeed kicks cash into your HSA if you participate in our HDHP.
- Wellness-- Paid parental leave. Healthy holiday and PTO policy, including Christmas to New Year’s Day break.
- Retirement-- 401(k) matching up to 6%
- Other -- Work from where it makes sense. Pet insurance.
ABOUT OUR ATX HQ
If “work from where it makes sense” includes being onsite for you some or all the time, you will LOVE being at the ranch. Our uniquely Lightspeed (and totally Texas) corporate headquarters has everything Lightspeeders need to get the job done – and a whole lot more.
- 15,000 sq. ft. of open work area, offices, and huddle rooms
- Snacks galore and a private chef serving up lunch Tuesday through Thursday every week
- A state-of-the-art fitness center (with outfitted locker rooms)
- Physical therapist onsite regularly
- Indoor and outdoor casual collaboration spots
- Pet-friendly office environment
- A golf simulator, go-carts, shuffleboard, corn hole, and MORE fun
All within 31 sprawling acres of Live Oak trees that foster a natural habitat for local wildlife. It is not uncommon to be greeted daily by whitetail deer. (Maybe it wants to join your meeting?)
Lightspeed Systems is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination on the basis of race, color religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, or other protected characteristic.
Top Skills
What We Do
For over 20 years, Lightspeed Systems® has been a leader in the ever-changing landscape of K-12 learning technology. Lightspeed Systems works with tens of thousands of schools to maximize the safety, mobility, and effectiveness of their students’ learning experience. Every device can be covered with the most effective web filter, student safety monitor, classroom management software, device management tool, and analytics program available.
Why Work Here?
We work diligently and intelligently as a team to create innovative solutions and better ways of doing things. Every day, every employee has an opportunity to change the world in the most meaningful way: by improving education. Lightspeed Systems has the mentality of a start-up (collaboration, access, innovation) with the stability of a company that’s been around since 1999 — and we get bigger and smarter every day.
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