The Role
Associate Account Manager
Company: Patsnap Canada, Ltd
Job position: Associate Account Manager (NOC 62100)
Location: 26 Wellington Street East, Suite 906, Toronto, Ontario, M5E 1S2
About Us: Patsnap is a global, pre-IPO company that transforms the way organizations harness their Intellectual Property and Research & Development productivity. Our platform revolutionizes how IP and R&D teams collaborate across the entire innovation lifecycle, using domain-specific AI to accelerate the creation of market-ready products. With over 12,000 customers worldwide, including some of the biggest names in innovation, Patsnap is at the forefront of technological advancement. Our $300M Series E funding round brings our valuation to a $1 billion unicorn status, and we still have a remarkable amount of growth ahead.
We have a vibrant and diverse team with offices in Singapore, Toronto, London, and Shanghai. Our hyper-growth trajectory is powered by our people, and we are extremely proud of our company-wide vision, work ethic, and entrepreneurial spirit. We are committed to fostering an inclusive environment where talent thrives and ideas bloom.
Role Summary: As an Associate Account Manager at Patsnap, you will play a pivotal role in driving customer success and revenue growth by managing a portfolio of innovative clients. It is a unique opportunity to take full ownership of the customer lifecycle from identifying and developing new opportunities to managing and growing existing relationships. As an Associate Account Manager, you’ll play a key role in driving revenue, with approximately 60% of your time focused on new business development across both new and existing accounts, and 40% on renewals and ongoing account management.
This is a hybrid position in our Toronto, Canada office. This role has the option to work hybrid throughout the week or fully in office.
Key Responsibilities:
- Key point of contact for an account pack consisting of our small and mid-size customers, working towards a gross renewal target
- Build and maintain strong relationships with some of the world’s greatest innovators
- Negotiate and execute contracts to maximize annual recurring revenue
- Collaborate with sales team to identify and grow opportunities within your account pack
- Manage risk assessment plan for account pack with next steps and actions in place
- Consistently deliver rolling 90-day forecasts
- Keep up to date with all major product updates and articulate their value to our clients
- Clearly communicate progress of initiatives to internal and external stakeholders
Qualifications & Skills
- 2+ years of experience in a B2B Sales/Customer Success role
- Bachelor’s degree in a STEM field, preferably in Science, Computer Science or Engineering
- Proven experience in SaaS account management or sales, with a strong track record of conducting product demos and managing client relationships
- Experience in intellectual property (IP), research & development (R&D), or related technical domains is highly preferred.
- Able to articulate complex solutions and deliver business cases that resonate with our customers
- Experience using account planning frameworks to prioritize key tasks and activities within the account pack with a focus on value-based outcomes
- Have a track record of exceeding renewal-based targets
- Comfortable both giving and receiving feedback and looking inward at how to develop and grow
- Curious, adaptable and thrive working in an innovative and fast-paced environment
- Strong listening, negotiation and presentation abilities and are comfortable with value-based selling
- Customer centric and driven by having a positive impact on Patsnap's customers.
- Proficiency in verbal and written in English
- Fluency in foreign languages is a strong asset, given account coverage in different regions
Salary & Benefits:
- $68,469 - $74,880 CAD base per annual (35 hours a week) + commission
- 5 weeks paid vacation (+ 1 day per year of service to a maximum of 30 days)
- Comprehensive benefits package for you and your dependents from day one
- RRSP Contribution Matching
- Access to mental health support
- Maternity and paternity leave
- 2 company paid volunteering days
- Life Assurance
Our Values:
- Integrity: We hold each other accountable for our actions.
- Leadership: We lead by example and inspire each other to reach for new heights.
- Openness: We are open and honest and share our ideas with care and consideration.
- Growth: We are lifelong learners who aspire to improve each day.
- Innovation: We seek out new ways to solve problems.
- Customer: Our customer is at the center of everything we do. Their success is our success.
Patsnap is proud to be an equal opportunity employer (EOE) that champions diversity. We do not discriminate based on race, religion, national origin, citizenship, sex, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran/military, or disability status, or any other protected status in accordance with federal, provincial/state or local laws.
Even if you don’t meet 100% of the above qualifications, we encourage you to apply and tell us why you’d be a great fit for this role! If you require any accommodations during the interview process, please email us at [email protected] so we can best support you.
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The Company
What We Do
Founded in 2007, Patsnap is the company behind the world’s leading innovation intelligence platform. Patsnap is used by more than 10,000 customers in over 50 countries around the world to access market, technology, and competitive intelligence as well as patent insights needed to take products from ideation to commercialization. Customers are innovators across multiple industry sectors, including agriculture and chemicals, consumer goods, food and beverage, life sciences, automotive, oil and gas, professional services, aviation and aerospace, and education. To learn more about how Patsnap is improving the way companies innovate, visit www.patsnap.com.
