Associate Account Manager

We’re Watts. Together, we’re reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do:

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.​

We are looking for an enthusiastic, positive individual with excellent customer service skills, who enjoys a fast-paced environment. Do you enjoy providing quality service to customers and discussing incredible technology? If you are looking for a job that offers you a fresh environment, plenty of teamwork, friendships that often go beyond the office, and a sense of purpose, please come check out our business!

Sales Representative

Job Responsibilities:

• Actively engage with customers via phone and email to understand their needs and recommend appropriate products.
• Manage and cultivate relationships with existing accounts while also identifying and pursuing opportunities to establish new accounts.
• Customize product offerings based on thorough analysis of installation scenarios.
• Liaise with various stakeholders including customers, plumbers, contractors, electricians, and security companies to ensure smooth transactions.
• Maintain a proactive work schedule involving daily calls, emails, and participation in team meetings, with periodic tracking of performance against sales targets.
• Stay abreast of market trends, competitor products, pricing strategies, new product launches, delivery schedules, and merchandising techniques.
• Address customer concerns and complaints promptly, investigating issues, proposing solutions, and documenting actions taken in coordination with management.
• Uphold professional and technical proficiency through participation in educational sessions, review of training materials, and networking with industry peers.
• Keep meticulous records of customer interactions, sales transactions, and related communications within the designated database.
• Collaborate with team members to achieve collective goals and provide support as needed.

Sales Representative Qualifications/Skills:

• Strong customer service orientation
• Excellent written and verbal communication skills
• Track record of meeting and exceeding sales targets
• Attention to detail and accuracy
• Proficient negotiation skills
• Self-assured and proactive approach
• Comprehensive product knowledge
• Effective presentation abilities
• Ability to nurture and maintain client relationships
• Self-motivated and driven towards success

Education and Preferred Systems Experience:

• Associate's degree a plus, but not required
• Prior experience in sales and customer service is preferred
• Proficiency with computers, phones, and Microsoft Office Suite
• Familiarity with CRM databases
• Competency in Excel, Word, Office365, Microsoft Teams

Physical Requirements:

While performing the duties of this job, the employee is frequently required to walk, talk, and/or hear. The employee is occasionally required to stand, sit, and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include: close vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment:

• Work in office environment. May occasionally be required to perform job duties outside the typical office setting

*As required by the Americans Disabilities Act (ADA)

Salary and Benefits:

• Full-time position with health benefits and 401K Plan
• Flexible PTO & Generous Paid time off
• Starting salary range of $22-$24 per hour
• Monday to Friday weekly

Watts in it for you:

• Competitive compensation based on your skills, qualifications and experience
• Comprehensive medical and dental coverage, retirement benefits
• Family building benefits, including paid maternity/paternity leave
• 10 paid holidays and Paid Time Off
• Continued professional development opportunities and educational reimbursement
• Additional perks such as fitness reimbursements and employee discount programs
• Learn more about our benefit offerings here: https://tapintowattsbenefits.com/

How we work:

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.

And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.