Marsh Africa is seeking a driven and experienced Associate Account Manager to join our team based in the Johannesburg office.
This role supports the servicing of multinational clients and global programs, including complex inward business arrangements covering South African operations under Marsh’s international appointments. The successful candidate will manage accounts independently, support client relationships, and help ensure high-quality service delivery across renewals, meetings, and day-to-day account operations.
We will count on you to:
Service and develop multinational inward clients, ensuring strong delivery across all aspects of account management
Manage client renewals, including preparing presentations, attending renewal meetings, and liaising with local insurance markets
Handle day-to-day client servicing and account administration with minimal supervision
Support the resolution of difficult or complex claims matters where required
Work closely with placement teams and Marsh overseas offices to coordinate local cover placement and policy wording reviews
Contribute to renewal, new business, and expansion opportunities while maintaining a primary focus on client service
Support client meetings and travel locally within Johannesburg when required
Comply with Marsh Professional Standards, procedures relating to errors and omissions, and applicable insurance regulations
What you need to have:
5–10 years’ experience in short-term insurance or broking
Strong technical knowledge of insurance coverages and global/multinational programs
FAIS and CPD compliance
Diploma in Insurance or progress toward AIISA, an advantage
Excellent communication, negotiation, and influencing skills
Strong analytical, problem-solving, and organizational abilities
Ability to manage multiple client demands independently and under pressure
Fluency in English
Good awareness of clients’ businesses and the issues they face
What makes you stand out:
Experience working with multinational clients and global insurance programs
Prior major client-facing experience in a broker or insurer environment
Ability to work independently and confidently manage renewals and client meetings
Strong relationship-building skills with clients, colleagues, and markets
Calm, flexible, and effective under pressure
Exposure to working with complex inward business or large international accounts
Why join our team:
We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Skills Required
- 5-10 years' experience in short-term insurance or broking
- Strong technical knowledge of insurance coverages and global/multinational programs
- FAIS and CPD compliance
- Excellent communication, negotiation, and influencing skills
- Strong analytical, problem-solving, and organizational abilities
- Ability to manage multiple client demands independently and under pressure
- Fluency in English
- Good awareness of clients' businesses and the issues they face
- Diploma in Insurance or progress toward AIISA
- Experience working with multinational clients and global insurance programs
- Prior major client-facing experience in a broker or insurer environment
- Exposure to complex inward business or large international accounts
Marsh McLennan Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Marsh McLennan and has not been reviewed or approved by Marsh McLennan.
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Leave & Time Off Breadth — Leave offerings are described as generous, including sizable PTO, paid holidays, paid sick days, and additional time off such as paid volunteer time and “Summer days.” These time-off benefits are portrayed as a standout part of the overall rewards package.
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Healthcare Strength — Healthcare coverage is characterized as comprehensive, spanning medical, dental, and vision options, with additional supports like disability and life insurance and access to mental health resources and an EAP. The breadth of plan options is positioned as a core strength of the benefits package.
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Retirement Support — Retirement benefits are framed as solid, with 401(k) programs and employer matching frequently highlighted alongside other financial programs. Stock purchase options are also referenced as an additional wealth-building component of the total rewards mix.
Marsh McLennan Insights
What We Do
Marsh McLennan (NYSE: MMC) brings together nearly 78,000 experts in risk, strategy, and people across Marsh, Guy Carpenter, Mercer, and Oliver Wyman, serving clients in over 130 countries. Marsh enables enterprise worldwide by helping clients manage risks, transforming uncertainty into opportunity. Guy Carpenter helps clients grow profitably with reinsurance broking expertise, advisory services, and advanced analytics. Mercer helps organizations advance the health, wealth, and careers of their most vital asset — their people. Oliver Wyman’s expertise in strategy, operations, risk, and organization transformation changes what is possible for our clients, their industries, and society. Together, we combine a unique range of capabilities to help our clients solve problems, seize opportunities, and build lasting success in increasingly complex operating environments.
