Associate Account Manager - P&C

We are an innovative organization that invests in the spiritual, relational, financial, physical and professional development of our employees. We have a culture that values excellence, teamwork, humility, integrity, compassion and stewardship.

We offer employees a generous benefits package, flexible work schedules, the opportunity to be involved in community outreach and tuition reimbursement.

Essential Duties and Responsibilities

• Serve as the first point of contact for client concerns, changes, and questions, resolving issues as needed.
• Support binding of coverage, policy issuance, and service needs throughout the policy term.
• Process new and renewal business per agency standards.
• Review and process policies and endorsements for accuracy and completeness.
• Assist with claim filing and resolving billing inquiries.
• Join client meetings to support service needs and enhance retention.
• Contribute to customer satisfaction and continuously seek service improvements.
• If no specific territory is assigned, provide general support by answering phones, processing renewals, audits, endorsements, and billing issues.
• Perform other assigned duties.
• Overtime as required.

GuideStone Values

• Integrity
• Heart
• Skill

Knowledge, Skills, and Abilities are the requirements or minimum qualifications needed to perform the essential duties and responsibilities of the job successfully.

• Bachelor’s degree, preferred
• Previous Property & Casualty insurance experience, preferred
• Previous experience working in commercial lines in a Property & Casualty agency, preferred
• Intermediate-level proficiency with Windows based software and experience with a Customer Relationship Management System, preferred
• Highly skilled in personal relationship building to foster and build a strong trust relationship between GuideStone and its Property & Casualty prospects and clients
• Strong communication skills with the ability to verbalize clearly and succinctly, to listen effectively, and to write professionally.
• Personal attributes should include creativity, organization skills, enthusiasm, and motivation with a strong work ethic.
• Willing to obtain a Property & Casualty license in state of residence and have the ability to be Property & Casualty licensed in additional states as required.
• Must have complete confidentiality regarding GuideStone business matters.

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