Associate, Account Management

Reposted 6 Hours Ago
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Phnom Penh, KHM
In-Office
Entry level
Information Technology
The Role
Manage a portfolio of SMB accounts, collaborate with internal teams to improve vendor quality, solve vendor-related issues, and monitor performance metrics.
Summary Generated by Built In
Company Description

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

  • Manage a portfolio of longtail (SMB) accounts, ensuring alignment with company goals and tracking progress towards objectives.
  • Collaborate closely with internal teams to enhance the quality of our vendors’ offerings and services.
  • Utilize problem-solving skills to address various vendor-related challenges and situations.
  • Take ownership of assigned accounts to facilitate goal achievement and monitor performance metrics.
  • Work collaboratively with cross-functional teams to implement strategies for improving vendor quality and performance.

Qualifications

  • Experience in a related role, preferably within the e-commerce sector.
  • Strong communication and interpersonal skills with the ability to build and maintain relationships.
  • Analytical mindset with the ability to interpret data and provide actionable insights.
  • Proactive problem-solving skills and the ability to work effectively under pressure.
  • Experience in pitching and negotiating campaigns or promotions is a plus.
  • Strong organizational skills with the ability to handle multiple tasks and prioritize effectively.
  • Proficiency in English, both written and spoken
  • Proficiency in Google Workspace is a plus.

Additional Information

​​​​​

Skills Required

  • Experience in a related role, preferably within e-commerce
  • Strong communication and interpersonal skills
  • Analytical mindset with data interpretation ability
  • Proactive problem-solving skills
  • Experience in pitching and negotiating campaigns is a plus
  • Strong organizational skills
  • Proficiency in English, both written and spoken
  • Proficiency in Google Workspace is a plus
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The Company
Berlin
32,902 Employees

What We Do

As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero

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