You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.
What you’ll be doing...As an Assoc Engr-Account Svcs, You will be a part of a team that plays a key role in providing managed support services to customers with specialized solutions, contractual obligations & custom processes. You will provide real-time incident management during service-related issues - triage & troubleshoot to identify the root cause, escalate & engage internal/external vendors until the issue is resolved. You will also leverage their technical expertise to consult on improving the clients’ network connectivity and support services. You will assist with Event Support for highly visible clients such as NFL, FIFA, NHL, NASCAR, ect. This will be a 24x7 position that may include holidays, overnight, and weekend shifts to meet our customer needs.
- Providing direct support for clients’ service management including Incident management, Triage, Trouble Ticket handling, coordinating planned/unplanned scheduled maintenance communications.
- Providing technical and/or analytical support to solve a wide range of difficult issues or problems using standard or customized protocol analyzers to ensure post-sales lifecycle relationships.
- Monitoring and recording progress for all activities until the full resolution of the issue(s). Including coordinating best effort resolution with internal organizations, vendors, and clients.
- Providing problem management support to detect root causes and mitigate against future events in partnership with our vendors.
- Monitoring the clients’ performance, OnSite LTE equipment (i.e. RAN, core, router, and backhaul) for alarms. When alarms are detected, they are validated and correlated and if actionable, tickets are created and worked.
- Making recommendations that aid in the successful completion of projects within a product or functional area.
- Working on multiple projects/activities concurrently: Monitoring project progress, anticipate and reduce risk, and influencing business partners to meet delivery milestones.
- Developing, maintaining, and improving the service experience for
customers, employees, and partners and represents those interests at all times.
- Generating & formatting custom reporting to monitor defined KPIs (Key Performance Indicators) across several technologies and implements action plans when metrics fall below agreed KPIs.
- Scheduling and installing relevant software prior to the implementation of such software, verify successful installation prior to completing the maintenance activity. And ensure approved device manufacturer software and firmware are up to date.
Where you'll be working...
- This hybrid role will have a defined work location that includes work from home and assigned office days as set by the manager. To be eligible for this position, you must be located within a 90-minute commute of the BGCO location specified on this job posting.
- For consideration in the Salt Lake City, UT, and Annapolis Junction, MD, locations, you must be a current WCC employee based in Salt Lake City, UT, or Annapolis Junction, MD.
You’ll need to have:
- Bachelor’s degree or one or more years of relevant experience required, demonstrated through work experience and/or military experience.
Even better if you have one or more of the following:
If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.
Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.
Benefits and CompensationOur benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.
The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $59,000.00 - $106,000.00.Skills Required
- Bachelor's degree
- One or more years of relevant experience, demonstrated through work experience and/or military experience
- Ability to work in a hybrid arrangement with at least three office days per week
- Location within a 90-minute commute of the assigned BGCO office
Verizon Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Verizon and has not been reviewed or approved by Verizon.
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Fair & Transparent Compensation — Fairness and competitiveness of pay are highlighted through statements such as “pay is good,” “pays very well,” and “the compensation at VZ is very competitive.” High earning potential is also described for certain roles, including base pay plus commissions and bonuses.
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Healthcare Strength — Healthcare coverage is portrayed as comprehensive, spanning medical, dental, and vision with before-tax contributions and preventive-care credits. Increased HSA contributions and multiple plan options further reinforce the perceived strength of health benefits.
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Retirement Support — Retirement offerings are positioned as robust, including a strong 401(k) match, pension eligibility for some groups, and additional financial protections like life and long-term disability coverage. Union contract updates also point to pension increases and retirement security improvements.
Verizon Insights
What We Do
Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We're a diverse network of people driven by our shared ambition to move the world forward - collectively building the network America relies on most. Here, we have the ability to learn and grow at the speed of technology, the space to create within every role, and the opportunity to shape a rewarding career.
Why Work With Us
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