Associate Director, Total Rewards Operations - APAC

Position Summary 

The Associate Director of Total Rewards Operations will lead a regional team responsible for overseeing all Compensation and Benefit operations programs. This role emphasizes operational excellence, ensuring the team meets deliverables and deadlines through the company’s ticketing/task tools while also contributing to regional and global compensation initiatives. The Associate Director will cultivate a culture of continuous improvement, proactively seeking opportunities to optimize processes and support artificial intelligence for greater efficiency. 

Key Responsibilities 

• Lead and manage a regional team, ensuring effective oversight of all Compensation and Benefit operations programs. 

• Ensure the team meets deliverables and deadlines using the company’s ticketing/task tools, maintaining high standards of operational execution. 

• Handle and resolve escalations, providing support and guidance to team members. 

• Foster strong collaboration with the Total Rewards Business Partner (TRBP) responsible for the business unit, as well as with global stakeholders. 

• Drive continuous improvement leverage artificial intelligence and other technologies to streamline operations and improve overall efficiency. 

• Contribute to the successful rollout of large-scale and global compensation and benefit programs, such as Annual Compensation Planning, Global Job Architecture, Ad-hoc Benefit rollouts and other key initiatives. 

• Collaborate closely with the Service Delivery Management (SDM) team to identify opportunities for operational improvements and align on program governance. 

• Develop and mentor team members, fostering a culture of continuous learning and professional growth. 

Key Qualifications 

Minimum Requirements 

• Bachelor's degree in Human Resources, Business Administration, or a related field. Master's degree preferred. 

• Minimum of eight-to-ten years of experience in compensation and benefits management, with a preference of five (5) years in a multi-country role. 

• Extensive experience in operations and share capability center models. 

• Strong project management and working in cross-functional teams. 

• Excellent analytical and problem-solving skills. 

• Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels. 

• Extensive knowledge of Compensation and Benefit strategies, theories, best practices, and regulations 

Preferred Requirements 

• Certification in compensation (e.g., CCP, GRP) is a plus. 

• Certification in benefits (e.g., CEBS) is a plus. 

Skills Needed 

• Ability to lead and manage a team effectively, providing direction and support. 

• Excellent project management skills, with the ability to manage multiple projects simultaneously. 

• Ability to work independently and as part of a team. 

• Excellent analytical skills and attention to detail. 

• Strong communication and presentation skills. 

• Cultural awareness and the ability to work effectively in a global environment. 

• Proficiency in data analysis and reporting tools.