Job Description Summary
-Own solution development in the respective area, through operational steady state managing the operations/delivery/design and engineering of all service and systems in scope, ensuring stability and integrity, and meeting customer service levels.
Job Description
Major accountabilities:
- Act as primary point of accountability for respective service matters for designated business or IT customers usually across locations, business domains, and/or geographical boundaries; Monitor, measure, report and review performance of services;; Ensure the overall user experience is taken into account when designing and deploying new solutions and services;Take accountability to ensure adherence with Security and Compliance policies and procedures
Key performance indicators:
- Stable, compliant, secure, and cost-effective operations measured by Availability, Performance, Capacity Metrics along with continuous cost reductions YOY -Responsiveness and Recovery Speed of critical incidents / issues in business -Learning Agility, Ability to evaluate and launch new services and capabilities -Productivity gains and defect reduction through continuous improvement -Automation led Programmable Infrastructure and Platform Services -Establish a Technical Vision, clear strategy, and execution against the plan
Minimum Requirements:
Work Experience:
- Major Change.
- Strong customer orientation.
- Ambiguity.
- Ability to work and lead (a cross-functional team) in a matrix.
- Proven Ability to Develop trust-based relationships with key regional.
- Experience working cross-functionally and trans-nationally.
- Market and customer intelligence.
- stakeholders.
- environment.
Skills:
- IT Governance.
- IT Infrastructures.
- IT Service Delivery.
- IT Service Management.
Why Novartis? Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people-and-culture
You’ll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. https://www.novartis.com/careers/benefits-rewards
Commitment to Diversity and Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network
Skills Desired
IT Governance, IT Infrastructures, IT Service Delivery, IT Service Management
Novartis Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Novartis and has not been reviewed or approved by Novartis.
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Healthcare Strength — Pay and benefits are described as a strong overall package, supported by medical, dental, and vision insurance alongside FSAs/HSAs and disability and life coverage. Mental-health support is reinforced through an employee assistance program with psychological support and a network of mental health first aiders.
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Retirement Support — Retirement support is positioned as a standout element, with an automatic company contribution plus dollar-for-dollar matching in the 401(k). Additional retirement funding is described through an age-based defined contribution program and access to an employee share purchase plan discount.
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Parental & Family Support — Family-related benefits are framed as robust, including a global minimum of paid parental leave for new parents following birth or adoption. Added supports include domestic partner coverage, dependent-care resources, and benefits such as adoption assistance and child/elder care options.
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What We Do
Novartis is an innovative medicines company. Every day, working to reimagine medicine to improve and extend people’s lives so that patients, healthcare professionals and societies are empowered in the face of serious disease. Our medicines reach more than 250 million people worldwide.
