Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.
The Associate, Data Center Operations is responsible for the safe operation, monitoring, maintenance, and optimization of critical data center infrastructure. This role supports high-availability environments by operating and maintaining mechanical, electrical, and control systems, while collaborating with internal teams and third-party vendors to mitigate risk, resolve issues, and continuously improve operational performance. This position reports directly to the Senior Manager – Technology Operations Support.
ResponsibilitiesOperations & Maintenance
- Operate, monitor, and maintain data center systems including, but not limited to the following:
- Building Automation and Management Systems (BAS/BMS)
- Mechanical systems (chillers, cooling towers, air handlers, pumps, compressors)
- Electrical distribution systems (medium and low voltage)
- Diesel generators and fuel systems
- UPS systems and battery plants
- Fire/life safety systems
- Perform routine preventive/corrective maintenance, and performance testing on data center infrastructure.
- Conduct routine inspections of electrical and mechanical equipment.
Engineering & Problem Resolution
- Apply knowledge to resolve issues using manufacturer manuals, engineered drawings, schematics, and documentation.
- Analyze system failures for trends and root causes; develop risk assessments and mitigation strategies.
- Use data capture and diagnostic tools to analyze system performance and support data-driven decision-making.
- Seek opportunities to improve efficiency and reliability through changes in operational characteristics.
Vendor & Customer Collaboration
- Coordinate and lead third-party vendors during maintenance, repair, and project activities.
- Proactively communicate data center availability risks and operational concerns to DCI leadership.
Training & Compliance
- Participate in required on-site classroom, hands-on, and recertification training programs.
Availability & Support
- Participate in a 24x7 on-call rotation supporting critical incident response
- Role schedule will be day shift and/or night shift, including weekends, and may be temporarily adjusted to support operations
- Work schedules are subject to change to support shift requirements and/or business demands/needs
Minimum Qualifications:
- College, vocational or trade school certification, or equivalent schooling in a related field (mechanical, electrical, electronics, data center operations).
- Proficiency with Microsoft Office applications.
Preferred Qualifications:
- 3+ years of journeyman-level electrical or equivalent mechanical experience.
- Experience working in critical environments with strong analytical, problem solving, and decision-making skills.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
About UsAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
Skills Required
- College, vocational or trade school certification in a related field
- Proficiency with Microsoft Office applications
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
