Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.
The Associate, Data Center Ops DCIT Technician will perform advanced-level operations, maintenance, solving and performance testing, including “base building” and data processing specific components and systems, in associated data center infrastructure field. Collaborates with leadership, Project Managers, customers and strategic partners to address business priorities, new products or services, and performs advanced problem solving, which requires good judgment and quick action. Reports to DCI Manager and or take direction from Senior DCI Technician.
Responsibilities- Monitors Data Hall equipment and systems. Perform adjustments to operating parameters to ensure efficiency and reliability.
- Respond to equipment failures and system alarms. Stabilize and perform corrective actions to maintain 100% availability.
- Complete frequency-based infrastructure maintenance tasks, including hardware replacement and troubleshooting.
- Knowledge of ITSM and Enterprise tools, with specific value supporting change management, controls, risk mitigation.
- Base knowledge supporting network architecture, infrastructure engineering and technology operations support.
- Base knowledge supporting systems, storage, voice/carrier platforms.
- Build detailed maintenance and fixing procedures.
- Apply expertise and experience to analyze various data center hardware components and system configurations to optimize performance.
- Examine failures for trends and contributing factors, supporting and/or performing corrective actions independently.
- Apply sophisticated data capture, monitoring and recording equipment to analyze data; make timely and effective decisions; provide recommendations to leadership; and implement solutions.
- Respond to Service Requests (SR) and Incident Management Reports (IMR)
- Install equipment and terminate cables while working in proximity to hazardous electrical voltages.
- Install, terminate and attach network cables without interrupting adjacent business-critical connections.
- Raise data center availability risks to DCI leadership.
- Supports leaders in designing and implementing policy, standards and procedures.
- Crosstrain and/or mentor technicians /peers in relevant skills to support knowledge transfer and succession planning.
- Lead in-house and vendor resources and supervise and lead workflow queues.
Availability & Support
- Participate in a 24x7 on-call rotation supporting critical incident response
- Role schedule will be day shift and/or night shift, including weekends, and may be temporarily adjusted to support operations
- Work schedules are subject to change to support shift requirements and/or business demands/needs
Minimum Qualifications
High School or equivalent experience
Experience in a data center environment
Preferred Qualifications
- Certification - Equipment Manufacturers Factory or site-specific training
- Experience in the associated infrastructure field, e.g. electrical, electronics, mechanical, data processing hardware, telecommunications networks, BICSI Installer 1 certification, Cisco CCNA equivalent
- Sophisticated knowledge of EIA/TIA cabling standards and quality practices and able to accurately perform cable testing/ certification.
- Advanced knowledge of infrastructure or data processing-based systems and equipment, with proven analytical, problem solving and decision-making skills.
- General solid understanding of Microsoft Office Suite desktop applications.
- System/Platform Domain Knowledge
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
Skills Required
- High School or equivalent experience
- Experience in a data center environment
- Certification - Equipment Manufacturers Factory or site-specific training
- Experience in the associated infrastructure field
- Knowledge of EIA/TIA cabling standards and quality practices
- Advanced knowledge of data processing-based systems and equipment
- Solid understanding of Microsoft Office Suite
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
