Your Opportunity, Your Team
- The Associate Customer Service Communications Partner supports HSN, and plays a fundamental role in shaping how our team members connect to our strategy, culture, and to our customer. You'll report to the Manger of CS Communications and be a trusted partner to the QVC Group CS&E leadership team.
Where You'll Work
- This role is remote; job seekers must reside in one of the following states to be considered: Florida, North Carolina, Tennessee, Virginia, Georgia, and Pennsylvania. This role may require you to be on site at our West Chester, PA location.
What You'll Do
- Create content, write and edit SOPs, and to enhance messaging and engage our internal customers.
- Be a prime contributor to CS&E team members, being knowledgeable when handling customer calls, emails, and chats to support one-call resolution and reducing customer effort.
- Evaluate possible customer or representative impacts when you develop new programs or make changes in existing procedures to support all QVC Group CS&E divisions and departments.
- Complete assigned projects and tasks that support CS&E programs, promotions and procedures.
What You'll Bring
- Must demonstrate strong writing and editorial judgment by consistently translating complex business strategies into clear, concise, audience-appropriate messaging using the Smart Brevity framework.
- Fluency with modern communications channels and tools, including intranets, video content, and knowledgebase platforms
- Comfortable using AI as an aid in writing, editing, and completing communications
- Bachelor's degree or 2+ years' experience with professional communications, marketing, or knowledgebase management
- Demonstrated project management skills.
#LI-Remote
This is a remote position.
Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.
QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [email protected] for assistance.
If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.
Skills Required
- Strong writing and editorial judgment using the Smart Brevity framework
- Fluency with intranets, video content, and knowledgebase platforms
- Comfortable using AI as an aid in writing and editing communications
- Bachelor's degree or 2+ years' experience in professional communications, marketing, or knowledgebase management
- Demonstrated project management skills
- Knowledgeable handling customer calls, emails, and chats to support one-call resolution
- Must reside in FL, NC, TN, VA, GA, or PA
QVC Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about QVC Group and has not been reviewed or approved by QVC Group.
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Healthcare Strength — Healthcare coverage is positioned as broad, including medical, dental, vision, prescription coverage, and company-paid life insurance and AD&D. Additional wellness supports like confidential counseling and condition-management programs are also part of the offering.
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Flexible Benefits — Flexible work arrangements such as remote work, flextime, and compressed schedules are available in parts of the organization. Spending-account options like HSA and FSA are included within the benefits mix.
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Retirement Support — Retirement support includes access to a 401(k) plan with company matching, and some sources also reference a pension plan. Performance bonuses are also described as available for some employees.
QVC Group Insights
What We Do
Curated Experiences. Infinite Possibilities.® We believe in a Third Way to Shop® – beyond transactional ecommerce or traditional brick-and-mortar stores – for customers who crave engaging shopping experiences. We're a select group of diverse businesses that provide customers with curated collections of unique products, made personal and relevant by the power of storytelling. We combine the best of retail, media, and social to curate experiences, conversations, and communities for millions of highly discerning shoppers. We bring joy, inspiration, and humanity to shopping. We also curate large audiences, across our many platforms, for our thousands of brand vendors. Qurate Retail Group comprises seven leading retail brands – QVC®, HSN®, Zulily®, Ballard Designs®, Frontgate®, Garnet Hill®, and Grandin Road®. We reach approximately 218 million homes worldwide via 14 television networks and reach millions more via multiple streaming services, social pages, mobile apps, websites, print catalogs, and in-store destinations. We're a world leader in video commerce globally, among the top ecommerce retailers in North America (according to Digital Commerce 360), and a leader in mobile commerce and social commerce.
