The Role
Support and lead daily shuttle and parking facility operations, supervise and schedule staff, manage client relationships, ensure safety and regulatory compliance, handle incidents, analyze operating reports to meet budget goals, and act as second-in-command in the Operations Manager's absence.
Summary Generated by Built In
Position: Assistant Manager - Shuttle Operations
Location: Charleston International Airport
Shifts: Will vary but will include weekends
At Reimagined Parking, we believe great people drive great results. That’s why we prioritize our teams, champion a positive culture, and relentlessly pursue excellence.
The Shuttle Operations, Assistant Manager is responsible for supporting and, when delegated, leading the overall management of a parking facility. This role supervises staff, manages operational processes, and exercises independent judgment in staffing, client relations, and financial performance. The Assistant Manager acts as second-in-command and assumes full operational responsibility in the absence of the Operations Manager.
Location: Charleston International Airport
Shifts: Will vary but will include weekends
At Reimagined Parking, we believe great people drive great results. That’s why we prioritize our teams, champion a positive culture, and relentlessly pursue excellence.
The Shuttle Operations, Assistant Manager is responsible for supporting and, when delegated, leading the overall management of a parking facility. This role supervises staff, manages operational processes, and exercises independent judgment in staffing, client relations, and financial performance. The Assistant Manager acts as second-in-command and assumes full operational responsibility in the absence of the Operations Manager.
Key Responsibilities
• Supervise and manage location staff, including delegating tasks, coaching, conducting performance evaluations, and ensuring compliance with company standards.
• Participate in hiring decisions, including interviewing, selecting, and onboarding new employees; make recommendations for promotions and terminations.
• Assist in scheduling and workforce planning to ensure adequate coverage and operational efficiency.
• Serve as a primary point of contact for clients and property managers when delegated; attend meetings and resolve client concerns to maintain strong relationships.
• Monitor and manage facility maintenance and safety standards, including overseeing maintenance projects and ensuring timely completion.
• Manage daily shuttle operations, ensuring timely and safe transportation services across designated routes and schedules.
• Lead and support shuttle drivers, ensuring adherence to company policies, customer service standards, and regulatory requirements.
• Oversee a 24/7 operational location, ensuring continuous service delivery, shift coverage, and operational excellence across all hours.
• Review and analyze daily, weekly, and monthly operating reports; make operational adjustments to achieve budget goals and improve profitability.
• Exercise discretion and independent judgment in resolving escalated guest concerns, operational issues, and staffing challenges.
• Respond to incidents and accidents promptly, ensuring compliance with safety protocols and reporting requirements.
• Communicate professionally with guests, clients, and team members at all times.
OTHER DUTIES:
Please note this job description is not designed to cover or contain an all‐inclusive list of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice
Skills, Knowledge, Expertise and Requirements
• Previous supervisory or lead experience preferred.
• Strong focus on customer service and client satisfaction.
• Client relationship management skills.
• Airport or transit operations experience is strongly preferred.
• Strong communication and problem-solving skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.
REQUIREMENTS:
• High school diploma or equivalent; some college preferred.
• Minimum of 3–5 years of supervisory or management experience in transportation, parking, or related operations.
• Valid Driver License and good driving record.
• Valid Medical Examiner Certificate
• Must successfully pass pre-employment drug screen, DOT physical, MVR check, and background check.
• Must be authorized to work in the United States and able to provide documentation verifying eligibility, as required by the Department of Homeland Security. Reimagined Parking participates in the E‑Verify program to confirm employment eligibility.
• Strong focus on customer service and client satisfaction.
• Client relationship management skills.
• Airport or transit operations experience is strongly preferred.
• Strong communication and problem-solving skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.
REQUIREMENTS:
• High school diploma or equivalent; some college preferred.
• Minimum of 3–5 years of supervisory or management experience in transportation, parking, or related operations.
• Valid Driver License and good driving record.
• Valid Medical Examiner Certificate
• Must successfully pass pre-employment drug screen, DOT physical, MVR check, and background check.
• Must be authorized to work in the United States and able to provide documentation verifying eligibility, as required by the Department of Homeland Security. Reimagined Parking participates in the E‑Verify program to confirm employment eligibility.
Benefits
Join our team and enjoy an outstanding benefits package, including:
- Generous Paid Time Off: Enjoy 20 days of paid time off, plus 7 paid holidays, so you can rest and recharge.
- Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.
- Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.
- 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.
- Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.
- Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones
About
The Reimagined Parking family of nationally recognized operating companies–Impark, Lanier Parking, Republic Parking, AmeriPark, and Park One—is a leading people-driven, tech-powered parking solutions provider. Our workforce of 6,500 manages 2,500 high-density parking facilities across 275 North American cities, generating 34 million digital transactions annually.Reimagined Parking is an equal opportunity employer. Reimagined Parking does not discriminate on the basis of race, ancestry, religion or creed, color, sex, national or ethnic origin, gender identity, gender expression, sexual orientation, age, marital status, family status, veteran status, disability status, or any other protected ground of discrimination/class status protected by state/provincial or federal law, as applicable. Reimagined Parking complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
Skills Required
- Previous supervisory or lead experience
- Strong focus on customer service and client satisfaction
- Client relationship management skills
- Airport or transit operations experience
- Strong communication and problem-solving skills
- Ability to work flexible hours including evenings, weekends, and holidays
- High school diploma or equivalent
- Some college
- Minimum of 3-5 years supervisory or management experience in transportation, parking, or related operations
- Valid Driver License and good driving record
- Valid Medical Examiner Certificate
- Successful pre-employment drug screen, DOT physical, MVR check, and background check
- Authorized to work in the United States and able to provide documentation (E-Verify)
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The Company
What We Do
Reimagined Parking is one of North America's largest parking operators, providing a range of parking technology solutions to improve the customer experience.
