Take a step forward and let Edenred surprise you.
Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.
We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.
Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.
Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.
We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.
Assistente de Suporte ao Cliente
Descrição:
Estamos em busca de colaboradores proativos e comunicativos para atuar no atendimento a clientes via telefone e chat, oferecendo suporte ao cliente. O profissional será responsável por esclarecer dúvidas, solucionar problemas e garantir a satisfação dos usuários.
Principais Responsabilidades:
- Atender ligações e chats de clientes com cordialidade e eficiência
- Prestar suporte técnico e operacional relacionado ao produto.
- Registrar e acompanhar chamados, garantindo resolução dentro dos prazos
- Identificar e reportar problemas recorrentes para áreas internas
- Atualizar dados e informações no sistema de atendimento
- Trabalhar colaborativamente com equipe para melhoria contínua do atendimento
Requisitos:
- Ensino médio completo (desejável ensino superior cursando ou completo)
- Experiência anterior em atendimento ao cliente ou suporte
- Boa comunicação verbal e escrita
- Facilidade com sistemas de atendimento e ferramentas digitais
- Perfil paciente, empático e focado na resolução de problemas
- Disponibilidade para trabalhar em turnos, se necessário
Diferenciais:
- Vivência com canais de atendimento multicanal (telefone, chat, e-mail)
Apply now and Vibe with Us!
Skills Required
- Completed high school education
- Previous experience in customer service or support
- Strong verbal and written communication skills
- Familiarity with customer service systems and digital tools
- Patient, empathetic, and problem-solving-oriented profile
- Availability to work shifts if necessary
- Currently pursuing or completed higher education
- Experience with multichannel support through phone, chat, and email
What We Do
Edenred is a leading digital platform for services and payments and the everyday companion for people at work, connecting 60 million users and 2 million partner merchants in 45 countries via close to 1 million corporate clients. Edenred offers specific-purpose payment solutions for food (such as meal benefits), incentives (such as gift cards, employee engagement platforms), mobility (such as multi-energy, maintenance, toll, parking and commuter solutions) and corporate payments (such as virtual cards). True to the Group’s purpose, “Enrich connections. For good.”, these solutions enhance users’ well-being and purchasing power. They improve companies’ attractiveness and efficiency, and vitalize the employment market and the local economy. They also foster access to healthier food, more environmentally friendly products and softer mobility. Edenred’s 12,000 employees are committed to making the world of work a connected ecosystem that is safer, more efficient and more responsible every day. In 2022, thanks to its global technology assets, the Group managed some €38 billion in business volume, primarily carried out via mobile applications, online platforms and cards. Edenred is listed on the Euronext Paris stock exchange and included in the following indices: CAC 40, CAC 40 ESG, CAC Large 60, Euronext 100, Euronext Tech Leaders, FTSE4Good and MSCI Europe. Our employees vibe with a passion for customer service, respect, imagination, simplicity and the entrepreneurial spirit that are Edenred’s values. For everyone who wants to experience that vibe, who needs it in their professional life, we want to be the best company to come and work and develop each person who takes part in the Edenred adventure
