Take a step forward and let Edenred surprise you.
Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.
We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.
Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.
Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.
We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.
Atuar como ponto focal no acompanhamento dos clientes, sendo responsável pela análise, tratativa e resolução de demandas que não foram solucionadas no primeiro nível. Este profissional possui papel estratégico na gestão de casos mais complexos, garantindo a continuidade operacional, a satisfação do cliente e a interface eficiente entre as áreas.
Atividade:
- Atuar como ponto focal de acompanhamento dos clientes, conduzindo as tratativas
- Escalar casos críticos, envolvendo áreas como Qualidade de Rede, Operação e, quando necessário, o próprio cliente.
- Apoiar o time de N1 na condução dos casos complexos
- Participar de checkpoints operacionais com clientes, contribuindo para priorização de demandas
- Acompanhar e sugerir melhorias de sistemas e processos.
Pré requisitos:
- Ensino Médio Completo
- Experiência com atendimento ao cliente será um diferencial
- Proatividade e senso de urgência
- Foco no cliente e na resolução de problemas
- Trabalho em equipe e colaboração
- Conhecimento do Pacote Office.
Local de trabalho: Campo Bom-RS
Apply now and Vibe with Us!
Skills Required
- Ensino Medio Completo
- Experiencia com atendimento ao cliente
- Proatividade e senso de urgencia
- Foco no cliente e na resolucao de problemas
- Trabalho em equipe e colaboracao
- Conhecimento do Pacote Office
What We Do
Edenred is a leading digital platform for services and payments and the everyday companion for people at work, connecting 60 million users and 2 million partner merchants in 45 countries via close to 1 million corporate clients. Edenred offers specific-purpose payment solutions for food (such as meal benefits), incentives (such as gift cards, employee engagement platforms), mobility (such as multi-energy, maintenance, toll, parking and commuter solutions) and corporate payments (such as virtual cards). True to the Group’s purpose, “Enrich connections. For good.”, these solutions enhance users’ well-being and purchasing power. They improve companies’ attractiveness and efficiency, and vitalize the employment market and the local economy. They also foster access to healthier food, more environmentally friendly products and softer mobility. Edenred’s 12,000 employees are committed to making the world of work a connected ecosystem that is safer, more efficient and more responsible every day. In 2022, thanks to its global technology assets, the Group managed some €38 billion in business volume, primarily carried out via mobile applications, online platforms and cards. Edenred is listed on the Euronext Paris stock exchange and included in the following indices: CAC 40, CAC 40 ESG, CAC Large 60, Euronext 100, Euronext Tech Leaders, FTSE4Good and MSCI Europe. Our employees vibe with a passion for customer service, respect, imagination, simplicity and the entrepreneurial spirit that are Edenred’s values. For everyone who wants to experience that vibe, who needs it in their professional life, we want to be the best company to come and work and develop each person who takes part in the Edenred adventure
