Job Location/Work Mode: Remote, US
Compensation: $150K - $180K/Year plus Bonus
This role is responsible for supporting the design and implementation of credit card products, including onboarding, account management, customer experience, and product requirements, ensuring alignment across business, technology, and operations.
Responsibilities- Support development of credit card product features and lifecycle design
- Manage onboarding and account management frameworks
- Review and maintain Product Requirement Documents (PRDs)
- Bring SME in Credit Product launch and enablement – legal and compliance as well
- Assist the execution team around prioritization and feature/product level controls and guardrails
- Define backend data requirements, including data capture, storage, and usage
- Establish customer communication flows (notifications, servicing, alerts)
- Coordinate integration with customer support portal
- Collaborate with technology and controls teams to ensure smooth product implementation
- Support product build activities and ensure alignment with overall product strategy
- At least 12 Years of Experience in credit risk product, particularly in credit cards/ commercial cards
- Strong understanding of onboarding, servicing, and account lifecycle
- Experience creating and managing PRDs
- Strong track record of delivering against established goals and roadmaps.
- Ability to translate business requirements into detailed product specifications
- Experience working with cross-functional teams (tech, operations, compliance)
- Analytical mindset with exposure to data and reporting tools
Skills Required
- At least 12 years of experience in credit risk product, particularly in credit cards/commercial cards
- Strong understanding of onboarding, servicing, and account lifecycle
- Experience creating and managing Product Requirement Documents (PRDs)
- Strong track record of delivering against established goals and roadmaps
- Ability to translate business requirements into detailed product specifications
- Experience working with cross-functional teams (technology, operations, compliance)
- Analytical mindset with exposure to data and reporting tools
- Subject matter expertise in credit product launch and enablement including legal and compliance
What We Do
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
