Job Description:
Role Summary/Purpose:
As AVP - Sys Admin & AI Solution Architect, you will be the Process Improvement Expert for AI within Source to Pay (S2P) organization. This includes building agents, launching preconfigured agents, and understanding where the best opportunities are to improve and connect processes in Synchrony. Also, you will have the opportunity to work closely with stakeholders and our AI working group to configure Procurement, Sourcing, Risk & Contracts modules of Synchrony’s Coupa system as per Synchrony’s Source to Pay organizations requirements. You will also collaborate with IT teams and Coupa teams for ticketing processes and fixing any issues.
Essential Responsibilities:
- Be a Process Improvement expert for AI within Source to Pay (S2P) organization in Synchrony
- Align with Coupa’s roadmap for AI Agents and collaborate with S2P cross functional teams and AI working group as part of enabling AI related functionalities in Coupa system as needed.
- Have experience in implementing Gen AI features and creating AI agents in any other widely used procurement applications
- Coordinate with Coupa team to provide all the requirements for Source to Pay use cases if any that need to be built within Coupa Agent Studio.
- Have hands-on experience in configuring Procurement / Sourcing modules – CLMA, Sourcing, and Supplier Management, for new implementations and continuous improvement projects
- Develop and maintain configuration timelines and documentation
- Review release notes for Coupa releases and propose process efficiencies in the system
- Lead the process to sanity check and test E2E new configurations along with defect tracking matrix for documentation and resolution of defects
- Collaborate with Coupa support team for resolution of any product issues/defects
- Active on Coupa Community to request new enhancements and to track the progress of new AI related features
- Assist in projects as required to support Source to Pay organization initiatives
- Mentor other team members to deepen understanding of AI concepts
Qualifications/Requirements:
- Graduate or Post-Graduate in any discipline with 5+ years of overall work experience in IT industry, or in lieu of a degree 7+ years of overall work experience in IT industry
- Minimum 5+ years of business knowledge in Procurement, Supplier Management, Contracts (CLMA), Sourcing, Accounts Payable
- 3+ years of experience in implementation of AI / Gen AI features, and Orchestration tools in any widely used procurement applications.
- High level of familiarity and understanding of AI/ML, Deep Learning and Gen AI concepts
- For Internal Applicants:
- Must not be in any corrective action plan (Formal/Final Formal) or PIP
- Employees who have completed 24 months in their current role and level are only eligible to apply.
Desired Characteristics:
- Enthusiasm to learn and keep oneself updated about happenings in the AI domain, especially in Procurement industry
- Ability to take responsible and ethical decisions while implementing AI features
- Ability to handle sensitive issues with uncompromising integrity and confidentiality
- Excellent Communication and Collaboration skills
Grade/Level: 10
Job Family Group:
Information TechnologySkills Required
- Graduate or Post-Graduate in any discipline with 5+ years of overall IT industry experience, or in lieu of a degree 7+ years of overall IT industry experience.
- Minimum 5+ years of business knowledge in Procurement, Supplier Management, Contracts (CLMA), Sourcing, and Accounts Payable.
- Hands-on experience configuring Procurement/Sourcing modules (CLMA, Sourcing, Supplier Management) for new implementations and continuous improvement projects.
- 3+ years of experience implementing AI / Gen AI features and orchestration tools in widely used procurement applications.
- High level familiarity and understanding of AI/ML, Deep Learning, and Gen AI concepts.
- For internal applicants: Must not be in any corrective action plan (Formal/Final Formal) or PIP.
- For internal applicants: Must have completed 24 months in current role and level to be eligible to apply.
Synchrony Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Synchrony and has not been reviewed or approved by Synchrony.
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Parental & Family Support — Parental leave is described as extensive, with long paid leave for birthing parents and additional paid leave for all new parents. Backup childcare and eldercare options provide practical support for caregiving needs.
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Wellbeing & Lifestyle Benefits — Well-being offerings are broad, spanning integrated wellness tools, dedicated well-being coaches, and an enhanced assistance program. Reimbursements for activities like fitness apps, swimming lessons, art classes, and meditation, along with pet telehealth and adult orthodontia, reinforce lifestyle support.
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Fair & Transparent Compensation — Pay practices emphasize pay equity across gender and race and a high wage floor for U.S. hourly roles. These signals aim to underpin fairness in base compensation across the organization.
Synchrony Insights
What We Do
At Synchrony (NYSE: SYF), we’re changing what’s possible for people and businesses every single day. From offering financing options to creating innovative tech, we help make shopping go smoothly across a variety of industries, like retail, auto, travel and home. Synchrony is one of the largest issuers of store credit cards in the United States. We help consumers pay over time for important expenses, issue co-branded cards for small- and medium-sized business credit products, as well as offer consumer savings products through Synchrony Bank. So, how can we change what’s possible for you?
