About the company
SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.
SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.
Join us to shape the future of digital payment in India and unlock your full potential.
What’s in it for YOU
- SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
- Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
- Dynamic, Inclusive and Diverse team culture
- Gender Neutral Policy
- Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
- Commitment to the overall development of an employee through comprehensive learning & development framework
Role Purpose
Responsible for managing New Process Implementation and increasing sourcing through YONO platform.
Role Accountability
Drive Key Projects to enhance productivity of SBI Card Banca Channel
- Design program and journey in consultation with Sales team and Get Legal, Compliance and Infosec approvals on the journey
- Lead detailed preparation and walk through of BRD to SBI IT and SBI Card IT, resolve all queries and incorporate feedback
- Get project prioritized for development in SBI and SBI Card, conduct effective UAT and other testing and get all bugs rectified followed by preparing and driving a structured launch plan and conducting a Pilot Launch+A1 to take learning
- Oversee final launch, look out for any issue or challenges and publish metrics of success
- Ensuring 1 lac cards from YONO/INB E2E Journey and 5 lac cards from Branch Journey
Bank Stakeholder Management
- Work in coordination with YONO Business, YONO IT, SBI Compliance, SBI Analytics & Special project team to get the desired projects designed, approved and implemented.
- Leading the Customer Service Effort by managing Customer Service Escalation including hand deliveries
Operating Rhythm
- Chart out a detailed Project Plan with Timelines, support required etc.
- Publish reports for performance tracking and conduct required training sessions for the Sales & bank teams to achieve higher productivity.
Support to Circle Sales Team
- Provide continuous support to Circle Sales team on their circle requirements and ensure quick resolution for IT related issues raised by Sales team
Represent SBI Card in P Review, Conference, Strategy Meets, Governing Council
- Represent SBI Card in various P-Review, CENMAC and Circle review meets, Project review, Strategy Meet, prepare MOM / Action items from these meetings and get them actioned upon
- Ensure adherence to the regulatory framework and law of the land in all operations
Driving new initiatives between SBI and SBI card
- Lead design and implementation of any digital initiatives involving integration between SBI and SBI card IT systems
- Keep a watch on industry best practices for new tools/government guidelines and benchmark existing process and build new process basis any new development in industry
- Ensure process documentation and compliance adherence
Training and Development
- 16. Design training manuals for all India training for SBIC and SBI.
- 17. Lead All India Sales Training.A1
Measures of Success
- Timely and accurate implementation of YONO system changes
- Voice of customers (Leadership)
- Smooth Operations of existing program
- Process Adherence as per MOU
- Enhancement in channel penetration.
Technical Skills / Experience / Certifications
- Experience in IT project management
- Knowledge of application processing
- Understanding of application approval process
- Awareness of bank branch operations
Competencies critical to the role
- Customer Orientation
- Stakeholder Management
- Analytical Ability
- Problem Solving Skills
Qualification
Graduation in any discipline
Preferred Industry
FSI
Skills Required
- Experience in IT project management
- Knowledge of application processing
- Understanding of application approval process
- Awareness of bank branch operations
What We Do
SBI Card was launched in 1998 with the State Bank of India, India's largest bank, as the majority stakeholder. In March 2020, SBI Card was listed on BSE and NSE. Today, SBI Card is India’s largest pure-play credit card issuer with over 20 million cards in force, as of December 2024. Its wide array of products and services caters to a diverse range of customer segments across India, right from new-to-credit to super premium. The SBI Card brand is based on the value proposition of 'Make Life Simple'. The proposition manifests in SBI Card’s continuous efforts to simplify the lives of its customers, employees and other key stakeholders. Customer-centricity, supported by the values of trust and transparency, is core to SBI Card’s ethos.
