Work Location- Remote- United States
US Salary Range- $130K-$135K
https://www.exlservice.com/us-careers-and-benefits
Job Description- Delivery Manager-L&A
We are seeking an experienced Life and Annuity Manager to lead and manage complex initiatives across the life insurance and annuity landscape. The ideal candidate will bring deep domain expertise in life and annuity products and a strong understanding of the Third-Party Administrator (TPA) ecosystem, including platforms such as Policy Admin system, New Business, Underwriting rules, Post issue Workflow, Portals, document management systems, policy conversions, and operations.
This role demands a seasoned professional with proven project management expertise, capable of driving end-to-end delivery across cross-functional teams, vendors, and client stakeholders. You will be expected to manage scope, timelines, risks, and communications, while aligning with client expectations and strategic business goals.
Experience in working within TPA operating models, managing system integrations, platform upgrades, and implementing digital and AI-based initiatives will be a significant advantage. Strong communication.
Responsibilities
Key Responsibilities:
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Project Planning: Develop comprehensive project plans for life and annuity projects, including scope, timelines, resources, and budgets. Define project objectives and deliverables. Developing and maintaining the project plans using the project work breakdown structures, product backlogs, sprint backlogs, project and program charters, scope definition, schedules, resource requirements.
- Product Knowledge: Leverage expertise in life insurance and annuity products to guide project requirements, design, and implementation.
- Resource Management: Manages cross-functional team members and subject matter experts, including definition of objectives, oversight of execution and evaluation of performance.
- Stakeholder Communication: Serve as the primary point of contact for stakeholders, including internal teams, clients, and vendors. Provide regular updates on project status and address any issues.
- Regulatory Compliance: Ensure all projects adhere to industry regulations, standards, and company policies.
- Risk Management: Identify potential risks specific to life and annuity projects and develop strategies to mitigate them.
- Budget Management: Monitor and manage project budgets, ensuring cost-effectiveness and alignment with financial goals.
- Quality Assurance: Oversee the quality of project deliverables to ensure they meet industry standards and client expectations.
- Documentation: Maintain detailed project documentation, including plans, reports, and change requests.
- Team Leadership: Lead and motivate project teams, ensuring alignment with project goals and fostering a collaborative work environment. Provides thought leadership and delivers business insights to identify and resolve complex issues critical to their clients’ success.
- Problem Solving: Address and resolve project-related issues and challenges in a timely and effective manner.
- As part of their expanded responsibilities, the Manager will lead the implementation of AI initiatives aligned with business objectives. This includes identifying opportunities for AI-driven automation and analytics within ongoing projects, collaborating with data science and engineering teams, and ensuring AI solutions are integrated seamlessly into existing platforms and workflows such as LifePRO, LDS, portals, and operations systems. By embedding AI delivery into project execution, the PM plays a key role in accelerating digital transformation, improving efficiency, and delivering measurable business value.
Skills and Qualifications:
- Education: Must have BS degree and 5-10 years of experience managing technology projects. Agile/Scrum certification and/or PMI certification preferred.
- Experience: Proven experience as a Delivery Manager with a focus on life insurance and annuity products implementation and TPA operations. Demonstrated success in managing complex projects in the insurance industry.
- Skills: Strong project management, leadership, and communication skills. Proficiency in project management software and tools.
- Knowledge: In-depth understanding of life insurance and annuity products, industry regulations, and best practices.
- Soft Skills:
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and analytical thinking.
- Ability to work in a team and collaborate with different departments.
- Strong organizational skills and attention to detail.
The posted range is the hiring range for this role — a subset of the broader range available to employees over time — and reflects base salary across our national hiring scale. Final offers are based on several factors, including the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position. The top of the range is reserved for candidates who notably exceed the requirements; the lower end applies to those with less experience or fewer preferred qualifications. For positions based in higher-cost zones (e.g., California, New York, New Jersey), actual compensation may exceed the posted range; your recruiter will share specifics during the process.
About UsSkills Required
- Bachelor's degree (BS)
- 5-10 years managing technology projects
- Proven experience delivering life insurance and annuity product implementations and TPA operations
- In-depth understanding of life insurance and annuity products, industry regulations, and best practices
- Proficiency with project management software and tools
- Strong project management, leadership, communication, and organizational skills
- Experience with system integrations, platform upgrades, digital and AI-based initiatives (e.g., LifePRO, LDS)
- Agile/Scrum certification and/or PMI certification
What We Do
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
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