Assistant Vice President - KYC Decisioning & Analytics

About the company

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What’s in it for YOU

1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
2. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
3. Dynamic, Inclusive and Diverse team culture 
4. Gender Neutral Policy
5. Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
6. Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

The Role is Responsible for leading a team of FTEs and NFTEs managing the KYC Fulfilment process to achieve the key penetration targets across allocated portfolios /regulations related to KYC renewals. The role is also responsible for system development/ process enhancement initiatives to enhance process accuracy, resource productivity and customer experience, as well as ensuring adherence to all process SOPs and regulatory compliance requirements.

 Role Accountability

1. KYC Fulfillment
   • Manage the entire Fulfilment process on KYC (Internal processes, outsourced Tele calling + Field) and decisioning of KYC documents 
   • Develop action plans to drive achievement of key penetration targets across allocated portfolios of Renewals /Address Change /Add-on / PAN updation
   • Prepare budgets for the vertical and ensure adherence 
   • Manage Agency handling including visits to the agency, monitoring performance metrics, SLAs  and enhancing output vis-à-vis fulfillment nos. , improvise parameters where essential and report improvement areas
   • Strict Adherence to Self-Validated Checklists (SVCL) across agencies 
   • Manage the Internal deduplication / Data management to increase throughput by identifying documents through existing base
   • Manage the key business deliverable of PAN /Aadhaar seeding validations across portfolio of SBIC and ensure maximum penetration /compliance through customer communication and IT related developments for end-to-end system automation
   • Spearhead the change management process for all key regulatory changes applicable to KYC renewals (system and policy)
2. Communication planning
   • Strategize & define a robust & customized communication plan for various customer segments, ensuring adherence to the communication calendar and dashboard publication timelines
3. System Developments / Process enhancement Initiatives
   • Ensure preparation of BRD's, close looping the discussions with development teams, execution of testing and production validations on essential developments with regard to KYC on card one and website
4. Budgeting / Vendor Management
   • Drive vendor productivity on various sub-process, including enrolment, renewal, overall billing / budgeting and ensure performance levels are within agreed thresholds
   • Ensure monthly PR, PO process are in line with business across all expense lines for KYC team
   • Ensure timely closure of aged POs on system to release unutilized budget in respective CDRs
   • Ensure closure on GSTR within TAT as per input received from Tax team
   • Ensure process documentation and compliance adherence

Measures of Success

1. Achievement of operational metrics as per SLA - Process accuracy, resource productivity and TAT adherence
2. Compliance adherence to KYC renewals for primary and add on cards for overall penetration targets
3. No adverse observations in internal / external audits
4. Timely & accurate MIS publication
5. No. of initiatives suggested for automation/system developments
6. Process adherence as per MOU

Technical Skills / Experience / Certifications

1. Experience in operations management, vendor management, MIS & Reporting
2. Understanding of core systems like V+/CardOne
3. High on Excel and PowerPoint
4. Understanding of Statutory compliances on KYC

Competencies critical to the role

1. Stakeholder Management
2. Process Orientation
3. Detail Orientation
4. Adaptability
5. Analytical Ability

Qualification

Post graduate / Graduate in any discipline

Preferred Industry

FSI