As part of the nation’s central bank, we are a team of mission-driven professionals who are committed to serving with excellence. Our core values are: Build Trust Every Day, Own Our Actions, Collaborate with Intention, and Be Open to Change.
For twenty-seven years in a row, we’ve been named “One of Northeast Ohio’s Best Places to Work” by North Coast 99. This prestigious award honors organizations with outstanding employment practices, including compensation, benefits, training, recruitment, retention, community services, and employee communications.
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The Assistant Vice President, Digital Strategy, will lead a team of digital experts, responsible for designing and implementing a cohesive digital strategy that advances external communications goals for the Bank. This role is responsible for crafting the vision for digital asset growth, managing execution, and ensuring alignment across the organization. The AVP will translate communications and user needs into clear requirements, prioritize the team’s work, negotiate timelines and resources with technology partners, and make sure releases meet Bank standards, while ensuring an agile and accountable mindset for their team.
Key Responsibilities
- Define and lead an enterprise-wide digital strategy grounded in the Cleveland Fed’s external communications priorities.
- Create unified standards for digital content, user experience, web governance, and digital brand presence.
- Lead a multi-disciplinary Digital Strategy team composed of web strategists, UX researchers, digital content specialists, and digital product owners.
- Oversee teams doing UX research, design, and digital experience strategy across public-facing sites and tools.
- Ensure all digital experiences are user-centered, data-informed, and accessible.
- Lead enterprise web strategy including information architecture, navigation coherence, and content lifecycle management.
- Partner closely with colleagues within external communications, as well as external engagement, research, IT, and executive office to ensure all digital assets present a consistent voice.
- Align Digital Strategy team with external communication priorities and goals to ensure consistency and strategic amplification of key messages.
- Oversee digital platforms critical to institutional engagement (web CMS, analytics tools, etc.) working within CIO delivery model.
- Lead digital and web projects through technical teams outside of one’s direct reporting line, including partnering on requirements, prioritization, and release planning.
- Use analytics and UX metrics to drive continuous improvement and track impact.
- Establish digital governance processes to align work across teams.
- Build digital capabilities aligned with future needs: automation, accessibility, and modern UX patterns.
Qualifications
- Deep expertise in digital strategy, UX leadership, web ecosystem management, and digital communications.
- Proven ability to lead digital teams.
- Strong judgment, prioritization skills, and ability to synthesize insights.
- Demonstrated experience managing enterprise digital transformation or digital governance at scale.
- Familiarity with Federal Reserve communications is preferred.
Education and Experience
- Bachelor's degree
- 7+ years of related work experience (experience requirement may vary based on business need)
The expected starting salary range for the Assistant Vice President is between $191,400 and $239,300 annually. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and market data.
The Cleveland Fed offers benefits to support overall health and financial security. Learn more about our benefits here: https://www.clevelandfed.org/careers
Physical Demands and General Working Conditions
This is not necessarily an exhaustive list of all responsibilities, duties, standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, the Federal Reserve Bank of Cleveland reserves the right to revise this or any job description at any time.
Reasonable Accommodation Statement - The Federal Reserve Bank of Cleveland is committed to ensuring that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. To request a reasonable accommodation for any part of the employment process, please send an email to [email protected].
Bank’s Ethics Rules and Drug Testing:
As a condition of employment, Federal Reserve Bank of Cleveland employees must comply with the Bank’s ethics rules which generally prohibit employees, their spouses/domestic partners, and minor children from owning or controlling, directly or indirectly, any debt or equity interest in a depository institution or an affiliate of a depository institution. A "depository institution" means a bank, a trust company, or any institution that accepts deposits, including a bank chartered under the laws of a foreign country. In addition, employees (and their spouses/domestic partners, and minor children) may not own shares of mutual funds, unit investment trusts or ETFs that have a policy, as stated in the prospectus, of concentrating in the financial services industry and that have underlying investments in banks or other depository institutions. If you or your spouse/domestic partner or minor child own such securities and would not be willing or able to divest them if you accepted an offer of Bank employment, you should raise this issue with the recruiter for this posting.
In addition, as a condition of employment, candidates must undergo a background check and will be tested for all controlled substances prohibited by federal law, to include marijuana, prior to hire and for certain safety sensitive positions during employment.
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The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.
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Skills Required
- Bachelor's degree
- 7+ years of related work experience
- Deep expertise in digital strategy, UX leadership, web ecosystem management, and digital communications
- Proven ability to lead digital teams
- Strong judgment, prioritization skills, and ability to synthesize insights
- Experience managing enterprise digital transformation or digital governance at scale
- Familiarity with Federal Reserve communications
What We Do
This page is dedicated to Federal Reserve System career and employment related information only. Comments not pertaining to Fed recruiting will be removed. The Fed - Make a world of difference in the global economy OUR BANK has one of the most recognizable brands around the world. The Federal Reserve is the central bank of the United States—one of the world's most influential, trusted and prestigious financial organizations. The Federal Reserve is charged with the important mission of promoting a strong economy and a stable financial system and fulfills this responsibility by formulating national monetary policy, supervising and regulating banks and bank holding companies, and providing financial services for banks and the U.S. government. OUR PEOPLE are diverse in background and ideas, which allows for ongoing creativity and innovation. Ultimately, they are the ones who push our high-performance, exchange-driven culture forward. Why Our People Choose Us: Our reputation precedes us There will always be room for personal growth Our people are first You’ll find the right balance Your responsibilities will be meaningful We hope that you will be our future colleague. Find your preferred locations around the United States and explore the breadth of opportunity available at the Federal Reserve. Atlanta https://www.frbatlanta.org/ Boston http://www.bostonfed.org/ Chicago https://www.chicagofed.org/ Cleveland https://www.clevelandfed.org/ Dallas http://dallasfed.org/ Kansas City https://www.kansascityfed.org/ Minneapolis https://www.minneapolisfed.org/ New York http://www.newyorkfed.org/ Philadelphia https://www.philadelphiafed.org/ Richmond https://www.richmondfed.org/ San Francisco http://www.frbsf.org/ St. Louis https://www.stlouisfed.org/ Board http://www.federalreserve.gov/
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