Assistant Vice President, Business Solutions

Pay$100,000–$120,000 annually

Job TypeFull-time

ScheduleMonday–Friday
8:00 AM – 5:00 PM or 8:30 AM – 5:30 PM
Occasional evenings or weekends as business needs require.

Work SettingIn-person

INOVA Federal Credit Union is seeking a strategic, innovative, and results-driven Assistant Vice President (AVP), Business Solutions to lead the alignment of technology, data, automation, and innovation with organizational goals.

This executive leadership position is responsible for overseeing business systems, digital platforms, business intelligence, reporting, automation, software development, and emerging technologies that improve operational efficiency and enhance the member experience. Working closely with executive leadership, department leaders, and technology teams, the AVP, Business Solutions will identify opportunities, implement solutions, and help shape the future of how technology supports our organization.

This role is ideal for an accomplished leader who enjoys solving complex business challenges, leading high-performing teams, and driving meaningful organizational change through technology and innovation.

INOVA Federal Credit Union is committed to improving the financial well-being of our members through exceptional service, innovative financial solutions, and meaningful community involvement. Our employees are passionate about making a difference every day while fostering a workplace built on collaboration, integrity, innovation, and continuous growth.

At INOVA, we believe technology should empower people—not replace them. We invest in solutions that improve the member experience, strengthen our operations, and position our organization for long-term success. As AVP, Business Solutions, you'll play a key leadership role in shaping that future.

• Provide strategic leadership for the Credit Union's business systems, digital platforms, data strategy, and business intelligence initiatives.
• Develop and execute technology strategies that align with organizational goals and enhance operational efficiency.
• Lead business application support, automation initiatives, software development, and process improvement efforts.
• Partner with executive leadership and department managers to identify opportunities for innovation and operational excellence.
• Oversee data analytics, reporting, dashboards, and business intelligence solutions that support informed decision-making.
• Evaluate, implement, and optimize emerging technologies, including artificial intelligence (AI), automation, and digital solutions.
• Manage cross-functional projects from planning through implementation while ensuring successful execution and stakeholder engagement.
• Build strong partnerships with technology vendors and evaluate solutions that provide long-term organizational value.
• Lead, coach, and develop a high-performing Business Solutions team while fostering accountability, collaboration, and continuous improvement.
• Collaborate closely with Information Technology leadership to ensure business systems align with infrastructure, cybersecurity, and regulatory requirements.
• Establish governance, documentation, and best practices for technology projects and business applications.
• Monitor technology trends and recommend innovative solutions that improve member service and organizational performance.
• Ensure compliance with applicable regulations, internal policies, and security standards.
• Perform other leadership responsibilities as assigned.

The ideal candidate is an accomplished leader who combines strategic thinking with strong technical and business acumen.

We're looking for someone who has:

• Bachelor's degree in Information Technology, Computer Science, Business Administration, Information Systems, Finance, or a related field required.
• Master's degree preferred.
• Five or more years of progressive leadership experience in business systems, technology, digital transformation, or a related field.
• Demonstrated experience leading enterprise technology initiatives that produced measurable business results.
• Strong understanding of business intelligence, reporting, data analytics, and automation technologies.
• Experience managing cross-functional projects and organizational change initiatives.
• Excellent leadership, communication, and relationship-building skills.
• Strong analytical thinking and problem-solving abilities.
• Experience evaluating and managing technology vendors and third-party business solutions.
• Ability to communicate complex technical concepts to non-technical audiences.
• Experience leading and developing high-performing teams.
• Passion for continuous improvement, innovation, and operational excellence.

Preferred Qualifications

• Experience within financial services, banking, or the credit union industry.
• Familiarity with SQL, Oracle databases, or business intelligence platforms.
• Experience with core banking systems, digital banking platforms, or regulated financial environments.
• Experience with platforms such as Fiserv DNA, Alkami Digital Banking, Lodestar Business Intelligence, or similar technologies.
• Experience implementing artificial intelligence (AI), robotic process automation (RPA), or workflow automation solutions.

Don't meet every preferred qualification? We still encourage you to apply. If you're an intelligent, high-achieving leader with exceptional problem-solving abilities and a passion for innovation, we'd love to hear from you.

This is a full-time, on-site leadership position located at INOVA Federal Credit Union's Corporate Office in Elkhart, Indiana.

The AVP, Business Solutions will work closely with executive leadership and department leaders across the organization to improve business processes, leverage technology, and deliver innovative solutions that enhance both the employee and member experience.

This position offers competitive compensation, a comprehensive benefits package, and the opportunity to lead strategic initiatives that shape the future of INOVA Federal Credit Union.

At INOVA, you'll have the opportunity to influence the future of our organization through technology, innovation, and leadership. You'll lead initiatives that improve how we serve our members, strengthen internal operations, and advance the use of data, automation, and artificial intelligence across the organization.

We offer:

• Competitive compensation
• Medical, dental, and vision insurance
• 401(k) with employer match
• Paid time off and paid holidays
• Tuition reimbursement
• Employee wellness programs
• Professional development and leadership development opportunities
• A collaborative, people-first culture
• The opportunity to lead meaningful, enterprise-wide initiatives with executive support

If you're ready to build innovative solutions, inspire high-performing teams, and shape the future of financial services, we encourage you to apply.

Applicants must be legally authorized to work in the United States. As part of joining our team, employees are expected to maintain eligibility for membership with the credit union, including opening and maintaining the required membership savings account.

INOVA Federal Credit Union is an Equal Opportunity Employer and is committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected characteristic under applicable federal, state, or local law.

As part of joining our team, employees are expected to maintain eligibility for membership with the credit union, including opening and maintaining the required membership savings account.