Cyber Resiliency
- Partner with Cyber, Technology, Infrastructure, Application Owners, Cloud, and third parties to define cyber recovery objectives (RTO/RPO), prioritized service recovery, and dependency mapping.
- Lead adoption of cyber resiliency practices, immutable and air‑gapped backups, clean‑room recovery, secure identity recovery, and restoration validation.
- Ensure cyber crisis response playbooks are fully integrated across Incident Response, Crisis Management, DR, Legal, Compliance, Communications, and Executive leadership.
- Drive regular cyber recovery simulations (table‑top and technical); track corrective actions through closure and report readiness to governance forums
Business Continuity
- Lead implementation, and continuous enhancement of enterprise Business Continuity, Disaster Recovery, and Cyber Resiliency frameworks aligned to ISO 22301 and leading resilience standards
- Act as a primary point of contact for client assurance, regulatory reviews, audits, RFPs/RFIs, and resilience capability demonstrations
- Drive organization-wide Business Impact Assessments (BIA), risk assessments, and threat modeling to identify critical services, recovery priorities, and systemic vulnerabilities.
- Identify and remediate Single Points of Failure (SPOFs) across business processes, technology, people, and third‑party dependencies.
Crisis Management
- Lead and coordinate large‑scale enterprise crisis response, acting as a core member of the Crisis Management Team during high‑impact events.
- Manage crises including cyber incidents, technology outages, infrastructure failures, civil disturbances, natural disasters, and geopolitical disruptions, ensuring controlled escalation and decision-making
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Oversee development, testing, and execution of Crisis Management Plans, Emergency Response Plans, and Command Center protocols
yber Resiliency
- Partner with Cyber, Technology, Infrastructure, Application Owners, Cloud, and third parties to define cyber recovery objectives (RTO/RPO), prioritized service recovery, and dependency mapping.
- Lead adoption of cyber resiliency practices, immutable and air‑gapped backups, clean‑room recovery, secure identity recovery, and restoration validation.
- Ensure cyber crisis response playbooks are fully integrated across Incident Response, Crisis Management, DR, Legal, Compliance, Communications, and Executive leadership.
- Drive regular cyber recovery simulations (table‑top and technical); track corrective actions through closure and report readiness to governance forums
Business Continuity
- Lead implementation, and continuous enhancement of enterprise Business Continuity, Disaster Recovery, and Cyber Resiliency frameworks aligned to ISO 22301 and leading resilience standards
- Act as a primary point of contact for client assurance, regulatory reviews, audits, RFPs/RFIs, and resilience capability demonstrations
- Drive organization-wide Business Impact Assessments (BIA), risk assessments, and threat modeling to identify critical services, recovery priorities, and systemic vulnerabilities.
- Identify and remediate Single Points of Failure (SPOFs) across business processes, technology, people, and third‑party dependencies.
Crisis Management
- Lead and coordinate large‑scale enterprise crisis response, acting as a core member of the Crisis Management Team during high‑impact events.
- Manage crises including cyber incidents, technology outages, infrastructure failures, civil disturbances, natural disasters, and geopolitical disruptions, ensuring controlled escalation and decision-making
- Oversee development, testing, and execution of Crisis Management Plans, Emergency Response Plans, and Command Center protocols
8–15 years of overall experience, with hands‑on experience in working closely with Information Security, Cyber Defense, SOC and Incident Response
Proven experience managing complex, high‑pressure, multi‑stakeholder crisis events, including cyber incidents.
Strong working knowledge of ISO 22301, BCM lifecycle, cyber recovery models, and integrated crisis response
Certifications such as ISO 22301, CISSP, CISM,CBCI, MBCI or equivalent strongly preferred.
Executive‑level communication skills with the ability to operate confidently during crisis situations.
About UsSkills Required
- 8-15 years of overall experience
- Hands-on experience working closely with Information Security, Cyber Defense, SOC and Incident Response
- Proven experience managing complex, high-pressure, multi-stakeholder crisis events, including cyber incidents
- Strong working knowledge of ISO 22301, BCM lifecycle, cyber recovery models, and integrated crisis response
- Certifications such as ISO 22301, CISSP, CISM, CBCI, MBCI or equivalent
- Executive-level communication skills with the ability to operate confidently during crisis situations
- Experience leading Business Impact Assessments (BIA), risk assessments, and threat modeling
- Experience with cyber recovery practices: immutable and air‑gapped backups, clean‑room recovery, secure identity recovery, and restoration validation
What We Do
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
