Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!
What you get to do:
You’ll lead an incredible team in delivering an exemplary level of guest service, including engaging with guests and maintaining a clean and safe environment through the park. As a team leader, you will model a positive attitude, a high level of energy and an unyielding commitment to quality. You will:
- Enthusiastically represents the organization by displaying a positive attitude, high level of energy and commitment to quality throughout all aspects of the job
- Ensure a safe environment for all team members, guests, and animals
- Responsible for the development of OJT’s and ambassadors by providing training, feedback and coaching
- Ensure compliance to all state/federal regulations, park policies, and department procedures
- Ensure ambassadors receive break and meal periods in accordance with company policy and applicable law
- Maintain the highest level of cleanliness in the park, conduct quality inspections of assigned areas, and follow up on any opportunities to improve
- Maintain inventory and stock/replace areas supplies and equipment as needed
- Schedule compactor pulls
- Monitor daily labor to align with labor budget and daily attendance
- Conduct equipment and safety checks in compliance with department and company standards
- Attend to ambassadors and follow park protocol in emergency situations
- Respond to ambassador and guest needs
- Communicate effectively with other areas within the department as well as other departments in the park
- Track information to complete daily and weekly reports
What it takes to succeed:
- At least 18 years of age
- Proficient in Microsoft Office applications
- Bachelor's degree (B.A.) from a four-year college or university preferred
- Able to positively interact with guests and co-workers of all ages, ethnic/cultural backgrounds, and/or language, and individuals with special needs
- Possession of a valid state driver’s license
- Able to lift or move 75lbs
- Able to complete provided CPR/AED training/certification
- Able to be trained and certified at all assigned areas and job functions
- Able to climb stairs/ladders
- Comfortable with operating forklift/scissor lift/man lift/Pressure washers
- Able to operate and maneuver in/around tight spaces
- Able to use heavy equipment for cleaning
- Comfortable with exposure to noise and vibrations
- Able to work in all weather conditions and temperature extremes
- Able to train on and properly use protective gear
- Comfortable working around fumes/dust/odor
- Able to bend, sit, stand, squat, stoop, walk, kneel, reach with hands and arms at shoulder level or below, climb and reach with hands and arms above shoulder level
- Comfortable speaking in front of large groups of guests and team members
- Able to remain calm and professional during challenging situations
- Have a working knowledge of all Microsoft Office applications
- During peak season, at least 4 days of unrestricted availability with one day being a weekend day, and availability to work holidays
- During the off season, at least 3 days of unrestricted availability with one day being a weekend day, and availability to work holidays
This position requires overnight work. Must be available and willing to work overnight shifts, including weekends, holidays, and varying schedules as business needs require.
The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:
- FREE park admission
- Discounts on park admission tickets and passes for family and friends
- Park discounts on food, merchandise, etc.
- Scholarship opportunities
- Exclusive employee events and giveaways
EEO Employer:
SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.
Skills Required
- Must be at least 18 years old
- Proficiency with Microsoft Office applications
- Bachelor's degree from a four-year college or university
- Ability to interact positively with guests and coworkers of diverse backgrounds and individuals with special needs
- Valid state driver's license
- Ability to lift or move 75 pounds
- Ability to complete CPR/AED training and certification
- Ability to train and become certified in assigned areas and job functions
- Ability to climb stairs and ladders
- Comfort operating forklifts, scissor lifts, man lifts, and pressure washers
- Ability to operate and maneuver in tight spaces
- Ability to use heavy cleaning equipment
- Comfort working around noise, vibrations, fumes, dust, and odors
- Ability to work in all weather conditions and temperature extremes
- Ability to use required protective gear
- Ability to perform extended bending, sitting, standing, squatting, stooping, walking, kneeling, reaching, and climbing
- Comfort speaking in front of large groups
- Ability to remain calm and professional during challenging situations
- At least four days of unrestricted availability during peak season, including one weekend day and holidays
- At least three days of unrestricted availability during off-season, including one weekend day and holidays
- Availability and willingness to work overnight shifts, weekends, holidays, and varying schedules
What We Do
SeaWorld Entertainment, Inc. (now United Parks & Resorts) is a leading theme park and entertainment company that operates a portfolio of destination and regional theme parks across the United States, focusing on animal experiences and conservation.
