Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.
Kate Spade New York is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.
As an Assistant Store Leader you partner with the Store Leader to maximize store productivity and profitability through leadership, coaching, and operational excellence. You set the tone on the sales floor, elevate service through omni-channel and virtual selling, and create an inclusive environment where associates can thrive as their authentic selves.
Key Responsibilities
Client & Service Leadership
Model Kate Spade Service behaviors and selling standards; lead a high-energy, client-focused environment.
Drive omni-channel and virtual selling; ensure clienteling through client books, outreach, and loyalty programs.
Empower the team to personalize experiences and resolve customer issues effectively.
Lead customer data capture to support marketing and repeat business.
Team Development & Leadership
Recruit, onboard, and develop diverse talent; provide coaching and manage underperformance.
Set clear goals, review KPIs (traffic, conversion, UPT, AUR), and coach to results.
Act as Store Leader in their absence; foster an inclusive, motivating culture.
Build community networks to support recruiting and brand awareness.
Sales & Business Planning
Own store sales plans and forecasts; create action plans to address business opportunities.
Inspire the team to exceed performance standards across all selling channels.
Partner with corporate teams to analyze market data and optimize strategies.
Brand & Visual Standards
Champion Kate Spade’s aesthetic and philosophy; maintain brand and operating standards.
Execute visual directives and ensure an impeccable store environment.
Communicate sell-through, stock trends, and customer feedback to improve results.
Operational Excellence
Oversee opening/closing procedures, cash handling, and facility security.
Manage schedules and payroll budgets; adjust staffing to business needs.
Ensure compliance with policies, safety, and loss prevention standards.
Support inventory management, cycle counts, and shipment accuracy.
Manage live stream shopping sessions and leverage social media trends to drive engagement.
Requirements:
Minimum 5 years store management experience in retail or service industry
Experience working in a fast paced retail environment.
Ability to inspires team to meet and exceed performance standards
Proficient in Microsoft office
Excellent client service and communication skills
Comfortable with flexible work schedule to meet the needs of the business
Great team management skills, People's Person and strong collaboration with cross functional groups.
Schedule: Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays).
Skills Required
- Minimum 5 years store management experience in retail or service industry
- Experience working in a fast paced retail environment
- Ability to inspire team to meet and exceed performance standards
- Proficient in Microsoft Office
- Excellent client service and communication skills
- Comfortable with flexible work schedule including nights, weekends and holidays
- Strong team management skills and collaboration with cross-functional groups
What the Team is Saying
What We Do
A tapestry is made of many threads woven into one story. So are we. Our global house of brands unites the magic of Coach and Kate Spade New York. By intertwining different people and ideas, we push ourselves in our work, pull out the unexpected in what we create, and expand the bounds of possibility. Our brands were created by dreamers who were determined to turn ideas into icons and, with passion, made it happen. We’ve grown by finding people similarly dedicated to the dream all over the world. We hold ourselves to high standards in every material, process, and person that plays a part in our work, and we embrace difference by design because diverse perspectives are at the heart of creativity. We find brilliance in the intersections—of beauty and function, of heritage and innovation, of accessibility and aspiration—which is how we break through with magic and logic in our culture and our craft. The result is that we stand taller together. Tapestry elevates the best in our people and brands. We use our collective strengths to move our customers and empower our communities, to make the fashion industry sustainable, and to build a house that’s equitable, inclusive, and diverse. Individually, our brands are iconic. Together, we can stretch what’s possible.
Why Work With Us
We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible. At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed.
Gallery
Tapestry - Coach and Kate Spade Teams
Tapestry - Coach and Kate Spade Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
