Join our Marketing team as an Assistant Social Media Manager, where you'll help deliver engaging social content, optimise channel performance, and support the execution of a best-in-class social media strategy.
About the Role
As Assistant Social Media Manager, you will play a key role in the day-to-day management and optimisation of our organic social media channels. Working closely with the Social Media Manager and wider Marketing, Media, and Creative teams, you will help bring our social strategy to life through effective planning, content delivery, channel management, reporting, and operational excellence. This is an exciting opportunity for a social media professional who is passionate about creating impactful content, driving engagement, and using performance insights to continually enhance results.
Key responsibilities include:
- Supporting the delivery of the organic social media strategy, ensuring activity aligns with brand objectives and business goals.
- Managing social media calendars and coordinating content planning, briefing, scheduling, publishing, and quality assurance across channels.
- Collaborating with internal stakeholders and creative teams to identify and develop engaging content opportunities.
- Monitoring and analysing channel performance, contributing to reporting and using insights to drive optimisation and growth.
- Supporting the operational management of social channels, including governance, account security, compliance, audits, and content delivery processes.
Depending on your role, you may be fully on-site or have a mix of on-site and home working – this is what we refer to as ‘Hybrid’. Our hybrid working policy allows colleagues to work from home for part of the week, with a minimum of three days on-site, depending on business needs.
Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.
About You
You will be a highly organised and proactive social media professional who enjoys balancing creativity with operational excellence. You will be confident managing multiple projects simultaneously, building strong relationships with stakeholders, and ensuring content is delivered to the highest standard. You'll have a data-driven mindset, using insights and performance metrics to inform decision-making and enhance channel effectiveness. You will thrive in a fast-paced environment, embracing change and continuously seeking opportunities to improve processes, performance, and ways of working. You'll also be comfortable taking ownership, influencing others, and contributing to the success of a collaborative team.
You'll also have:
- Strong knowledge of social media platforms, channel best practices, and social analytics tools.
- Previous experience in social content management within a brand, agency, retail, or consumer-focused environment.
- Experience supporting, coordinating, or mentoring team members while maintaining exceptional attention to detail.
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Uniquely You
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.
Additional Information:
Time Type:
PermanentDepartment:
Social Media (Shelan Kafoor)Skills Required
- Strong knowledge of social media platforms and channel best practices
- Strong knowledge of social analytics tools
- Previous experience in social content management within a brand, agency, retail, or consumer-focused environment
- Experience supporting, coordinating, or mentoring team members
- Exceptional attention to detail
- Ability to work on-site at least three days per week under the hybrid policy
What We Do
As many lives, generations, cultures and stories pass through our doors, our mission remains unchanged: to serve the needs and aspirations of our customers, to create new stories and bring moments of delight. Whomever they are and wherever they come from, our customers can always expect to be treated with grace, courtesy, and care. #TogetherHarrods Open since 1834 by Charles Henry Harrod and now owned by Qatar Holding Authority, we are truly unique - a house of maisons, a modern atelier, a workshop of wonders, a convener, patron and celebrator of the world’s finest. Known around the world as one of the great luxury emporiums, we offer a transformative experience to customers who know that true value of exceptional goods and services lies beyond price. We are committed to excellence and artistry, inspired to reinvent and surprise, ensuring our position as a leader in the category. Our people are our strength - their unique personalities and their desire to exceed expectations are what enables us to make the impossible possible for our customers. Our customers are at the heart of our success. They’re the reason we exist, and we never forget it. And we’re always looking for new exceptional people who want to connect to them, to delight them and to become part of our story
