Hey there!
We’re Fever, the world’s leading tech platform for culture and live entertainment,
Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment.
Every month, our platform inspires over 300 million people in +40 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.
Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right?
To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!
Ready to be part of the experience?
Now, let’s discuss this role and what you will do to help achieve Fever’s mission.
ABOUT THE ROLE
The Experience Assistant Site Manager supports and facilitates the manager’s work. They assist in the daily operational management of the site and substitute for the manager in their absence. The assistant may have a different yet complementary profile to that of their manager. Assistant Managers will be welcoming and briefing clients, leading sessions, and ensuring customer loyalty.
Based in London, the Experience Assistant Site Manager will sit within the local site Management Team and report directly to the Site Manager and Fever Originals Local team. You will support local operational decisions and assist in ongoing budget and operational optimization efforts. You’ll also actively work towards building the brand within the city community through community partnerships and private events.
This position requires someone with an action-bias who is ready to roll up their sleeves and take ownership over the site, all while understanding and abiding by the policies and procedures set out by our Corporate Team and Production Partners.
Machu Picchu VR
Machu Picchu: Journey to the Lost City, is an experience that transports you back 450 years ago to the heart of the ancient Inca Empire in stunning virtual reality. You’ll climb the breathtaking peaks of the Andes, wander through the Temple of the Sun, walk the famed terraces, and uncover the secrets of this awe-inspiring citadel. Five years in the making, this groundbreaking recreation by the world’s top 3D modeling specialists lets you explore this Seventh Wonder like never before.
LOCATION AND ESTIMATED START DATE:
February 2026 / London
GENERAL RESPONSIBILITIES:
Administrative, Reporting and Accounting Responsibilities:- Handling calls from clients, suppliers, and partners
- Ability to monitor the activity indicators of a center
- Ensuring the proper use of the box office
- Collecting mail and managing invoices from clients or suppliers
- Drafting meeting summaries and sharing them with the team
- Participating in debriefing sessions with the manager to track progress
- Organizing brainstorming sessions with the team for specific goals
- Ensuring high-quality customer service and client satisfaction
- Assisting with recruitment, schedule development, and inventory management
- Supporting the onboarding, training, and integration of new hires
- Assistant Managers are expected to run different sessions themselves during the week, setting an example for the on-site staff.
- Assisting in growing the business by attracting new B2B & B2C customers, responding to enquiries, and ensuring the utmost satisfaction and a consistent word of mouth.
- Guaranteeing our venue will always be a safe & welcoming place to visit and work in.
- Maintaining great relationships with guests, suppliers and partners (i.e. our partner local charity)
- 3+ years of experience in operations, hospitality, live entertainment, franchise management, or a related industry.
- An understanding of budgeting and controlling expenses and retail operations
- Leadership and management skills and ability to communicate effectively in oral and written communication
- Excellent planning and organizational skills; ability to manage multiple priorities simultaneously to ensure work is completed in a timely and productive manner
- Friendly, energetic, and enthusiastic personality
- Comfortable with technology and basic troubleshooting
- Ability to problem-solve and think quickly on your feet.
- Ability to stand for extended periods of time; moderate level of physical ability is required
- Reliable transportation and ability to arrive on time for scheduled shifts
- Flexible schedule (evenings, weekends, and holidays may be required).
- Proficiency in Google Suite
- Strong commitment to equity, diversity, inclusion and accessibility; with the ability and commitment to work with diverse groups in terms of gender expression, race, sexual orientation, religion, ability, age, class and immigrant status
- Encouraged to have knowledge of live entertainment and a certain passion for the brand; live events and/or theme park experience is a plus!
Thank you for considering joining Fever. We cannot wait to learn more about you!
If you want to learn more about us: Fever's Blog | Tech.Eu |TechCrunch
Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!
If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.
If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice
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What We Do
Fever is the leading global tech-enabled entertainment discovery platform with a clear mission: to inspire through live entertainment. Our mobile-first marketplace allows both discovery/inspiration and seamless 2-click booking. Fever has also created a media network where our online communities can look for inspiration and local information (Secret Media Network owner of media outlets like Secret NYC, Secret London or Madrid Secreto among others). Fever and its Secret Media Network inspires over 60 million people every month to discover the best experiences in their cities. The preferences expressed by these communities allow us to create new experiences, which we call “Fever Originals”. These are proprietary experiences in which we follow a data-driven content creation strategy, using analytics to understand audiences, develop and optimize new formats. Some successful examples include the “Candlelight Concert Series” attended by over 3 million guests, the Los Angeles based “Stranger Things: The Drive-Into Experience” co-produced with Netflix, or the “Mad Hatter G&T Party”, all launched in multiple cities across the world. Fever is a US company with a team of over 800 people, currently present in more than 80 cities, with offices in many exciting cities such as New York, Los Angeles, Chicago, London, Paris, Madrid, Barcelona, or Sydney, and is backed by leading institutional investors, including Rakuten Capital, Accel, and Atresmedia among others. In order to pursue this objective we are looking for bar-raisers, people that want to work hard, have fun, and make history with us. Available for iOS and Android.
