Collaboration with sales:• Responsible for finding optimal technical solutions to meet the customer’s needs for non-standard and modernisation cases • Ensures clarity on the solution’s scope, including KONE and possible third-party offerings• Participates in customer meetings and answers customers’ technical questions when needed• Selects the correct product platform on which to make the offering• Proposes solutions from all KONE business lines; new services, escalators, elevators, doors etc.Solution planning – Costing:• Responsible for correct APF solution costings• Involves CSE Engineer, Product to understand the costing for corporate and local materials• Involves CSE Engineer, System to understand the costing for integrations• Involves Supply Line, installation, maintenance and project management to understand both the materials and the service cost of the solutionSolution planning – Specs:• Coordinates specification creation• Performs initial and revised non-standard energy calculations• Performs traffic analyses• Accountable for technical site surveys • Accountable for the technical content of the order between MS 0b and MS 2z Solution planning – Availability and lead times• Coordinates solution lead times from Supply Line and local sourcingSolution planning – Installability• Ensures that the proposed solution can be installed• Ensures that the cost and work effort impact of installation is part of the solution’s costing, especially in non-standard installation method casesSolution planning – Maintainability• Ensures that the proposed solution fulfils the customer’s product lifecycle needs• Identifies possible deviations from standard maintenance methods and ensures that a resolution is foundSolution planning – Compliance• Ensures that the proposed solution fulfils local codes, regulations and safety requirements• Ensures alignment with environmental regulations• Ensures that the planned solution complies with KONE engineering policy Key tasks in the KONE Sales process• Provides content for pre-tender and pre-booking reviews (technical solutions, costs, lead times, risks, verification of technical content in contracts)• Executes activities for a holistic solution plan• Leads full chain engineering teams on major projects until handover to the CSE Engineer, Project• Hands over the engineering to CSE Engineer, Project on the most complex project cases for execution on the Start-up meetingKey tasks in the KONE Delivery process • Accountable for layout creation• Analyses change requirements, and makes proposals for the new solution plan• Provides necessary details to the CSE Specialist for ordering materials and completing the documentation process• Proposes change order (variations and addworks) sales opportunities to the Project Manager• Provides solution-related information to Project Managers, Installation Supervisors and Maintenance SupervisorsCSE Engineer, Solution role in the KONE SEB process • Shares knowledge with maintenance as needed General responsibilities• Participates in product and new services release information-sharing sessions• Provides technical trainings to Sales, Installation and Maintenance as per Front Line needs• Offers input to the product offering management about customisation, standardisation and interface requirements for the portfolio• Contribution to the Customer Solutions Engineering virtual and local network• Contribute to and utilise the Customer Solutions Engineering case library• Handles engineering on Modernisation (MOD) including component upgrades (small VB repairs), full replacement (FBR) or existing building lifts (EBULI)• Is the primary front line technical contact person for the Supply Line Tendering Engineers
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://careers.kone.com/en/
Skills Required
- Experience in technical solution development
- Knowledge of costing and project management
- Experience with KONE products or similar
Kone Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kone and has not been reviewed or approved by Kone.
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Fair & Transparent Compensation — Pay is considered competitive across many roles and markets, with field positions sometimes benefiting from overtime and strong union scales. Feedback suggests base compensation is often a relative positive even when other factors vary.
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Retirement Support — Retirement programs, including 401(k) and in some regions pension or annuity structures, are consistently highlighted as strong. Feedback suggests these elements meaningfully enhance the overall package.
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Healthcare Strength — Core health coverage is viewed as comprehensive, commonly including medical, dental, and vision options. Feedback suggests a global well‑being framework and EAP resources further reinforce health-related support.
Kone Insights
What We Do
At KONE, our mission is to improve the flow of urban life. This means understanding urbanization and, together with our partners and customers, helping cities to become better and more sustainable places to live. As a global leader in the elevator and escalator industry, KONE provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization to add value to buildings throughout their life cycle. Through more effective People Flow®, we make people's journeys safe, convenient and reliable, in taller, smarter buildings. Headquartered in Helsinki, Finland, we operate in more than 60 countries around the world, employ over 60,000 people and serve 550,000 customers. In 2022, KONE had annual sales of EUR 10.9 billion. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.
