Sales
Actively solicit and promote sales of Personal Financing-i (PF-i) products.
Achieve individual sales targets and contribute to the overall Group sales objectives.
Prepare and proactively execute sales plans for potential customers through both internal marketing initiatives and self-generated leads.
Schedule appointments, conduct sales visits, and engage early with new-to-bank customers to build lasting relationships.
Perform cross-selling of other retail banking products such as ASB Financing, Personal Financing, Credit Cards, and other relevant offerings.
Customer Service
Deliver a high standard of customer experience consistent with the Bank’s quality and service standards.
Address customer inquiries promptly and professionally to ensure satisfaction and retention.
Compliance
Adhere strictly to all Bank policies, procedures, and regulatory requirements.
Uphold and protect the Bank’s image, reputation, and brand integrity at all times.
Operations
Ensure that the sales centre or sales hub is maintained to meet the Bank’s quality, image, and operational standards.
Support operational efficiency by ensuring proper documentation, process accuracy, and compliance in daily activities.
Requirements:
Bachelor’s Degree in any related field.
Minimum 5 year of experience in sales and customer service.
Relevant licenses for the portfolio.
Highly motivated, success-driven, self-initiated, and able to work with minimal supervision.
Comfortable engaging with people and taking personal responsibility for delivering results.
Strong selling and negotiation skills.
Excellent interpersonal skills with a service-oriented mindset.
Demonstrates initiative, perseverance, and passion in a fast-paced, demanding environment.
Ability to relate and connect with the local community.
Good communication skills.
Basic understanding of finance and banking products.
Basic computer skills.
Top Skills
What We Do
We are a multinational regional financial services provider that is committed to deliver complete solutions to our clients through differentiated segment offerings and an ecosystem that supports simple, fast and seamless customer experience, underpinned by cohesive and inspired workforce and relationship built with stakeholders Headquartered and listed in Malaysia, RHB Banking Group is the longest established local bank, formed though the mergers of several banks, the oldest of which was founded in 1913. RHB Banking Group and its subsidiaries provide a full range of services ranging from retail banking, business banking, corporate and investment banking, Islamic banking, transaction banking to treasury, insurance, asset management, private equity and stockbroking services. TOGETHER WE PROGRESS Our strong heritage is the foundation of our commitment to continue serving the community. For over a 100 years, we have been helping people and businesses grow and succeed, and will continue to do so. Our experience gives us an in-depth understanding of the needs of our customers and partners, inspiring us to constantly innovate and improve to serve them better. With their unending support, we have established ourselves with a strong footprint throughout Malaysia and we are now present in 9 other countries across the ASEAN region. We hope our legacy and pursuit for excellence continues as we tirelessly cultivate and nurture the next generation through our actions and words, preparing a brighter future ahead. We thank those who believe in us and welcome everyone to join us on our exciting journey of progress. The time has come for us to move forward in unison, to realise our greater potential together. Our new brand promise "Together We Progress” honours our past, celebrates the present and welcomes the future. We invite you to join us as we work towards a better and brighter future for all.
