Key Responsibilities:
- Guest Service: You will greet and welcome guests with a warm and professional demeanor, including handling luggage and parking services, providing a high level of personalized service. In addition, you will serve as the main point of contact for guests during their stay, offering assistance, following up and following through on any requests and take proactive measures to prevent potential concerns.
- Personalized Service: Anticipate and fulfill guests' needs and preferences, including arranging special requests, obtaining preferred housekeeping service times to top tier VIP’s during their stay, reservations, and providing information about the property and its amenities.
- Room Preparation: Ensure guest rooms and suites are meticulously prepared and maintained, including turndown service, ensuring cleanliness, and restocking amenities. In addition foster a welcoming environment for guests
- Dining Service: Provide in-room dining services, taking orders, setting up tables, and recommending food and beverages tailored to guests based on guest preferences and dietary requirements.
- Concierge Duties: Provide recommendations and reservations for local attractions, restaurants, and activities. Assist with transportation, airport transfers, and any special requests, ensuring timely and seamless experiences for guests.
- Organization and Efficiency: Manage guest requests efficiently with an organized schedule, coordinate with various departments, handle transactions, and stay informed about the facility layout and guest records for seamless service. In addition, maintain knowledge of facility floor plan, including emergency exits
- Maintain Guest Privacy: Respect and uphold the privacy and confidentiality of all guests and their personal information.
- Problem Resolution: Address any guest concerns or issues promptly and professionally, seeking swift and effective solutions.
- Additional tasks: Cross-train in the Rooms Division department, providing support for PBX, guest transportation, and assisting the Front Desk operations as the needs arise.
Qualifications
- High school diploma or GED required
- Certification in Safety Management or Food Safety a plus
- At least two years of experience in hospitality, customer service or related field
- Must be able to maintain a positive attitude under stressful work conditions
- Ability to adapt to a fast-paced environment
- Exceptional interpersonal and communication skills.
- Impeccable attention to detail and strong organizational abilities.
- Knowledge of fine dining etiquette and in-room service standards.
- Flexibility to work a variety of shifts, including weekends and holidays.
- Impeccable grooming and professional appearance.
The pay scale Assistant Rooms Manager is $75,00.00 to $80,000.00. The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position. Please let us know if you have any questions.
Live Your Passion. Add Your Magic.
At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.
We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.
Talent Plus Online Assessment Information & Alternative Selection Process Request
As part of its interview process, Pendry Manhattan West uses Talent Online Assessments, a hiring tool administered by Talent Plus, a third-party management consultant company. These Assessments consist of a series of questions related to your talents and abilities which are then analyzed by human resource professionals in conjunction with the other aspects of Pendry Manhattan West’s application and interview process. This information is one of several factors used by Pendry Manhattan West to determine an applicant’s strengths and ultimately their compatibility with a position at the Hotel. The results of Talent Online Assessments are by no means the sole or dispositive factor considered by Pendry Manhattan West when making employment decisions. Rather, Talent Online Assessments are one aspect of the larger application process. New York City Resident applicants who do not wish to participate in a Talent Online Assessment may request an alternative selection process by emailing [email protected].
Applicants requesting an alternative selection process should indicate the reasons for their request, and whether such request is made as an accommodation for a disability that prevents the applicant from taking a Talent Online Assessment. The data collected by Talent Online Assessments consist only of an applicant’s name and responses, and Pendry Manhattan West maintains Talent Online Assessment results under strict confidentiality.
We are deeply committed to a fair and equitable hiring process. To ensure a fair and equitable process, Pendry Manhattan West has completed a bias audit of the Talent Online Assessment tools. Results can be requested by contacting [email protected].
Data entered into Talent Online Assessments is stored in Talent Bank. This information can be accessed by emailing a request to [email protected], and will be provided within 30 days of the request. Data shall not be disclosed where such disclosure would violate local, state, or federal law, or interfere with a law enforcement investigation.
If you are an internal applicant, please log into Workday and apply for your application to be considered.
Please Click Here to apply internally.
In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Skills Required
- High school diploma or GED
- Certification in Safety Management or Food Safety
- At least two years of experience in hospitality, customer service or related field
- Ability to maintain a positive attitude under stressful work conditions
- Ability to adapt to a fast-paced environment
- Exceptional interpersonal and communication skills
- Impeccable attention to detail and strong organizational abilities
- Knowledge of fine dining etiquette and in-room service standards
- Flexibility to work a variety of shifts, including weekends and holidays
- Impeccable grooming and professional appearance
What We Do
Montage International is an ultra-luxury hospitality management company founded by Alan J. Fuerstman. It encompasses a distinctive collection of hospitality brands, including the ultra-luxury brand Montage Hotels & Resorts and the luxury hospitality brand Pendry Hotels & Resorts, as well as Montage and Pendry Residences and the management of some of the country's premier golf courses and clubs.
