NH Collection Colombo offers comforting familiarity based on three main pillars value for money, the best location, and service with a human touch – making stays always a pleasure, time after time.
Job DescriptionKey Responsibilities:
- Oversee daily operations of the reservations department.
- Monitor and manage room availability and rates to maximize revenue and occupancy.
- Assist in implementing revenue strategies based on forecast trends and market analysis.
- Maintain accurate records of reservations, cancellations, and no-shows.
- Ensure all reservations are processed efficiently through OPERA Cloud PMS.
- Handle group bookings, travel agent allotments, and corporate accounts professionally.
- Train and supervise reservations agents, ensuring adherence to standards.
- Coordinate with Sales, Front Office, and Revenue departments for seamless operations.
- Prepare and analyze reservation reports and support revenue decision-making.
- Respond to guest inquiries and complaints related to reservations in a timely manner.
- Diploma or degree in Hospitality Management or related field.
- Prior experience in a city or business hotel environment.
- Familiarity with distribution channels and online booking engines.
- Minimum 3 to 4 years of experience in hotel reservations, with at least 1 year in a supervisory or assistant managerial role.
- Solid understanding of revenue management principles and best practices.
- Proficient in OPERA Cloud PMS (mandatory).
- Strong command of Microsoft Office Suite, especially Excel for data analysis and reporting.
- Excellent communication and organizational skills.
- Ability to work in a fast-paced environment with attention to detail.
- Professional appearance and customer-focused attitude.
Top Skills
What We Do
Minor International Public Company (MINT) is one of the largest hospitality and leisure companies in Asia Pacific Region. With over 535 hotels and resorts, 2,200 restaurants and 400 retails trading outlets, MINT meets the growing needs of consumers in 62 markets from Africa to Australia including South America and Europe. MINT is a hotel owner, operator and investor with a portfolio of more than 535 hotels, resorts and serviced suites under the Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI. Through Minor Food Group Pcl, MINT operates over 2,200 outlets under The Pizza Company, Swensen’s, Sizzler, Dairy Queen, Burger King, Thai Express and The Coffee Club brands. The latest addition to the restaurant portfolio being Bonchon brand. MINT is also one of Thailand’s largest distributors of lifestyle brands with over 400 points of sale focusing primarily on fashion, cosmetics and contract manufacturing.
