Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job DescriptionProvide proactive support to Relationship Managers by delivering a personalized and superior transactional banking experience to Wealth and Investment clients. This includes processing client instructions across account opening, payments, investments, lending, and other transactional products.
Ensure timely resolution of client queries and complaints in line with Wealth and Investment service standards, while identifying cross‑selling opportunities to drive revenue growth. Maintain strict adherence to risk management controls and operational processes to minimize losses.
QualificationsEducation
Field of Study: Finance, Investment or any other related field
CISI certification is an added advantage
Experience Required
3-5 years
- Proven track record in the financial services industry, preferably with relationship management experience in Wealth and Investment, Business Banking or Investment Banking
- Banking experience, preferably dealing with high net-worth individuals in a portfolio context.
- Experienced in upholding the highest levels of service.
- Exposure to branch back-office and sales support functions.
- Experience in completing loan applications successfully
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Checking Things/Attention to Detail
- Developing Expertise
- Exploring Possibilities
- Following Procedures
- Interpreting Data
- Team Working
- Upholding Standards
Technical Competencies:
- Account Opening & Maintenance
- Evaluating Risk Management Effectiveness
- Financial Acumen
- Product and Services Knowledge
- Product Related Systems
- Risk Awareness
- Risk Identification
Skills Required
- Bachelor's degree in Finance, Investment or related field
- 3-5 years' experience in financial services
- Proven track record in financial services
- Relationship management experience in Wealth, Business or Investment Banking
- Banking experience, preferably dealing with high-net-worth individuals
- Experience in branch back-office and sales support functions
- Experience completing loan applications successfully
- Uphold high levels of client service
- Account opening and maintenance knowledge
- Risk awareness, identification and evaluating risk management effectiveness
- Financial acumen and product/services knowledge
- Familiarity with product-related systems
- CISI certification
Standard Bank Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Standard Bank Group and has not been reviewed or approved by Standard Bank Group.
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Leave & Time Off Breadth — Leave options span vacation, study, parental, compassionate/family responsibility, sick/short‑term incapacity, sabbatical, recognition and optional unpaid leave, subject to country practices. This breadth provides flexibility to manage family, study, health, and rest needs.
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Healthcare Strength — Core protection includes medical cover and death/incapacity insurance, with many markets offering permanent health insurance and optional life/funeral or gap‑cover add‑ons. Wellness and counselling programs further strengthen day‑to‑day health support.
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Fair & Transparent Compensation — Formal remuneration materials emphasize equal pay for work of equal value, structured market alignment, and pay‑equity analyses alongside clawback/forfeiture provisions. This governance signals predictable, fairness‑oriented pay practices.
Standard Bank Group Insights
What We Do
As a brand with a legacy of 161 years in Africa, we have a deep understanding and belief in the boundless opportunities that this continent presents. Our vision extends beyond mere geography; it encompasses a profound recognition of the potential for growth that resonates within our people, customers, entrepreneurs, and all who share our unwavering commitment and passion for investing in Africa. With a presence in 20 countries across sub-Saharan Africa, we have cultivated a diverse community of the most skilled, innovative, and creative minds in the industry. Our purpose is to drive Africa's growth, acting as a catalyst for inclusive and sustainable economic development in the regions we serve. We strive to improve the lives of our fellow Africans by conducting business in an ethical and responsible manner. As a trusted partner, we consistently set higher standards and aspire to become better with each endeavour. We are more than just a banking institution; we are a driving force behind Africa's growth. Join us on this transformative journey. Together, we have the collective power to propel Africa into the future, making tangible progress for all who proudly call Africa home.
