Assistant Regional Manager, Dallas, TX

The Assistant Regional Manager (ARM) – HSMT Training Focused supports the Regional Manager in areas experiencing PD staffing challenges, high turnover, or elevated onboarding and training demands. This role focuses on HSMT communication, training, onboarding, staffing support, and reporting, while handling day-to-day HSMT escalations in partnership with the Regional Manager. 

The ARM plays a critical role in improving training quality, employee engagement, and retention, while ensuring new hires are prepared for successful and compliant on-site performance. 

Primary Responsibilities 

Training & Onboarding 

• Provide site coverage approximately 75% of the time 
  

• Coordinate and support the onboarding process for new hires, including: 
  

• New hire outreach via email and phone 
  

• IRAMP and OSHA 30 onboarding support 
  

• New hire check-in calls 
  

• Scheduling and coordinating on-site training 
  

• Managing and maintaining the New Hire Checklist 
  

• Assist with New Hire Orientations as needed 
  

• Audit New Hire Orientation quarterly 
  

• Conduct and document initial and final training reviews 
  

• Perform logbook audits to ensure training comprehension and compliance for new hires 
  

• Work directly with new hires to ensure readiness prior to independent site placement 
  

• Assist, Identify and conduct further trainings as needed for Inventory, case management and ensure documentation is completed 
  

HSMT Support & Retention 

• Conduct bi-monthly check-in calls with all per diem HSMTs to support engagement, morale, and retention 
  

• Serve as a point of contact for day-to-day HSMT issues, including: 
  

• Clock-in/clock-out questions 
  

• Computer or system access issues 
  

• General procedural questions 
  

• Support retention efforts by identifying concerns early and escalating trends to the Regional Manager 
  

Operational & RM Support 

• Assist the Regional Manager with scheduling as requested, ensuring alignment with regional priorities 
  

• Support case management hurdles as needed 
  

• Handle smaller day-to-day escalations for HSMTs, escalating higher-risk issues to the Regional Manager 
  

• Travel to cover a 6-hour radius. 
  

• Conduct site audits to ensure training standards and operational compliance 
  

Cross-Business & Travel Support 

• Support other Business Units as needed, which may require travel outside the assigned six-hour radius 
  

• Provide on-site assistance to stabilize staffing or training in high-need areas 
  

Key Performance Indicators (KPIs) 

• Site Coverage / Billable Rate (target: 75%) 
  

• Training Shifts Worked with New Hires (may not count toward billable hours) 
  

• Time-to-Onboard Rate (from hire to on-site placement) 
  

• Per Diem Retention Rate