Grow with us...
Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.
We love this role at SH Hotels & Resorts because it has so many different facets. There’s abundant opportunity to be creative, warm and imaginative, while continuing to develop your leadership skills within our Front Office department.
We have an opportunity for a service-minded Assistant Front Office Manager to lead and inspire our great-natured team. You’ll be obsessed with the guest, enjoy working at the heart of the hustle and bustle of hotel operations, and be passionate about creating an exceptional experience at every stage of the guest journey.
Our Assistant Front Office Manager will train, supervise and mentor new team members, setting them up for success in the most productive and inspiring ways. You’ll enjoy leading as a coach, working collaboratively across all areas of Front of House to create a seamless guest journey.
This is a highly visible and operational role in which you’ll be constantly interacting with guests, whether welcoming them from across an ocean or just around the corner. You’ll be teaching others to do the same, so leading by example is everything.
About you...
You are passionate about hotel operations and guest service, with a minimum of two years’ experience in a Front Office supervisory role, preferably within an upper-upscale or luxury hotel environment. A post-secondary diploma or degree would be a plus.
You have advanced knowledge of Front Office operations, are a confident and inspiring leader, and have a proven track record in guest and team member engagement and financial performance. You excel at communication, both verbal and written, and genuinely enjoy coaching others and working collaboratively as part of a wider Front of House team.
This is a shift-based role, with ordinary working hours between 7am and 10pm, including weekends and public holidays. You will also be required to work as Night Manager when necessary to provide holiday or sickness cover.
About us...
As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.
Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.
Skills Required
- Minimum two years of experience in a Front Office supervisory role
- Advanced knowledge of Front Office operations
- Proven leadership experience with guest and team member engagement
- Proven track record in financial performance
- Strong verbal and written communication skills
- Post-secondary diploma or degree
- Availability for shift-based work between 7am and 10pm, including weekends and public holidays
- Ability to work as Night Manager when necessary for holiday or sickness coverage
What We Do
SH Hotels and Resorts, now operating as Starwood Hotels, is a luxury hotel brand management company and an affiliate of Starwood Capital Group. The company manages a portfolio of distinctive brands, including 1 Hotels, Baccarat Hotels, Treehouse Hotels, and SH Collection, emphasizing sustainable luxury and innovative design to create groundbreaking hospitality experiences globally.
