The Role
Manage and process Business Rates payments, review bills and assessments, identify errors and savings, reconcile accounts, liaise with authorities and clients, support reports and appeals, maintain GDPR-compliant records, and drive payment process improvements.
Summary Generated by Built In
Why Ryan?
- Competitive Compensation and Benefits
- Business Connectivity Reimbursement (Phone/Internet)
- Gym Membership or Equipment Reimbursement
- LinkedIn Learning Subscription
- Flexible Work Environment
- Tuition Reimbursement After One Year of Service
- Accelerated Career Path
- Award-Winning Culture & Community Outreach
Ryan is a leading global tax services and software provider, helping clients manage complex tax obligations while identifying opportunities to reduce costs and improve efficiencies. Recognised as one of the world's best workplaces, Ryan has been named to the Fortune 100 Best Companies to Work For® and continues to be recognised as one of the UK's Best Workplaces.
As our UK Property Tax practice continues to grow through new client acquisitions and an expanding portfolio, we are looking for a Rates Payment Specialist to join our high-performing team. This position can be based at either our Manchester (M50 2HF) or London (SE1 2AU) office locations.
This role goes beyond processing payments. You will play a critical role in helping clients reduce Business Rates liabilities, identify savings opportunities, and deliver measurable value across complex property portfolios.
Working alongside surveyors, analysts, finance professionals, and local authorities, you will support the management of Business Rates payments for some of the UK's largest property investors, developers, occupiers, and corporate clients.
This is an excellent opportunity for someone with experience in Business Rates, Revenues, Property Tax, Finance Administration, or Payments who is looking to develop their career within a market-leading Property Tax practice.
Duties and responsibilities:
- Manage and process Business Rates payments on behalf of a diverse client portfolio.
- Review rates bills, notices, and assessments to ensure accuracy and compliance.
- Identify billing errors, overcharges, exemptions, reliefs, and savings opportunities.
- Proactively reduce client liabilities through detailed analysis and investigation.
- Schedule and process payments in line with client requirements and statutory deadlines.
- Reconcile payment accounts and maintain accurate, audit-ready records.
- Liaise with local authorities, clients, and internal stakeholders to resolve payment queries and discrepancies.
- Support the preparation of client reports and payment summaries.
- Maintain documentation in accordance with GDPR and company policies.
- Collaborate with surveyors and analysts to support appeals, relief applications, and mitigation strategies.
- Take ownership of your workload and contribute to revenue generation through the identification and delivery of client savings.
- Support continuous improvement initiatives across payment processes, systems, and controls.
Education and Experience:
- Experience in Business Rates, Property Tax, Revenues, Payments, Finance Administration, or a related field.
- Strong analytical and problem-solving skills.
- Excellent attention to detail and accuracy.
- Ability to manage multiple priorities and deadlines in a fast-paced environment.
- Strong communication and stakeholder management skills.
- Proficiency in Microsoft Excel and other financial systems.
- A proactive approach with accountability for outcomes and client service delivery.
Preferred but not essential experience:
- Experience within a Local Authority Revenues Team.
- Knowledge of UK Business Rates (NNDR) legislation and billing processes.
- Experience working within a Property Tax consultancy, surveying practice, or corporate rates environment.
- Understanding of rating assessments, reliefs, exemptions, and local authority billing processes.
- Experience managing large property portfolios or payment programmes.
Why Join Ryan?
- Join a global, award-winning tax services firm.
- Be part of a team that values ownership, accountability, innovation, and measurable impact.
- Work with some of the UK's largest property investors, developers, occupiers, and corporate organisations.
- Clear career progression and professional development opportunities.
- Exposure to revenue-generating work and high-profile client portfolios.
- Hybrid and flexible working arrangements.
- Competitive salary and benefits package.
- Collaborative, supportive, and high-performing team culture.
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Skills Required
- Experience in Business Rates, Property Tax, Revenues, Payments, Finance Administration, or a related field.
- Strong analytical and problem-solving skills.
- Excellent attention to detail and accuracy.
- Ability to manage multiple priorities and deadlines in a fast-paced environment.
- Strong communication and stakeholder management skills.
- Proficiency in Microsoft Excel and other financial systems.
- Proactive approach with accountability for outcomes and client service delivery.
- Experience within a Local Authority Revenues Team.
- Knowledge of UK Business Rates (NNDR) legislation and billing processes.
- Experience working within a Property Tax consultancy, surveying practice, or corporate rates environment.
- Understanding of rating assessments, reliefs, exemptions, and local authority billing processes.
- Experience managing large property portfolios or payment programmes.
Ryan Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ryan and has not been reviewed or approved by Ryan.
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Flexible Benefits — The myRyan model provides results-based flexibility for exempt staff alongside hybrid/remote options, while non‑exempt roles use a PTO bank and receive paid holidays. Many benefits are available from the date of hire, reinforcing practical flexibility in how benefits are used.
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Parental & Family Support — Paid parental leave, adoption assistance, and fertility support are highlighted as meaningful family-oriented offerings. Consistent emphasis on family-friendly policies positions this area as a standout.
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Strong & Reliable Incentives — A performance-driven culture offers bonuses and commissions in certain tracks, with role descriptions noting meaningful variable pay beyond base salary. Total compensation is often characterized as strong where these incentives are prominent.
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The Company
What We Do
Ryan is a tax services firm providing tax advisory and consulting services on a multi-jurisdictional basis. Ryan, an award-winning global tax services and software provider, is the largest Firm in the world dedicated exclusively to business taxes. With global headquarters in Dallas, Texas, the Firm provides an integrated suite of federal, state, local, and international tax services on a multijurisdictional basis, including tax recovery, consulting, advocacy, compliance, and technology services. Ryan is a seven-time recipient of the International Service Excellence Award from the Customer Service Institute of America (CSIA) for its commitment to world-class client service. Empowered by the dynamic myRyan work environment, which is widely recognized as the most innovative in the tax services industry, Ryan’s multidisciplinary team of more than 2,500 professionals and associates serves over 14,000 clients in more than 50 countries, including many of the world’s most prominent Global 5000 companies.
