Assistant Project Manager - Account Operations

At Cresa, we believe our clients deserve better. A better space to work, create, build, grow. A better outcome for their people and organization. A better partner who puts their needs first, helping them navigate the landscape, tilting the playing field in their favor and giving them an insider’s edge.

Our mission is to find and foster the best environment for every business. Our purpose is to think beyond space - strengthening those we serve and enhancing quality of life for our clients and employees. We are built to champion our clients’ aspirations through real estate. When considering partnership, we strive to connect with those who share our values: Work Together, Create Value, Be Tenacious, Enhance Community, and Embrace Diversity.

We believe in being the change. We work together to find new ways of doing things that create value for our clients — and for each other. Because there is not much that feels better than collaborating to make a positive difference each day.

At Cresa, we offer an opportunity to be part of something bigger. To learn, advance, mentor and be recognized. Your voice will be heard, and you will be valued for both your individual and team contributions.

Job Summary

The Assistant Project Manager – Account Operations (APM) delivers on low-medium complexity account operational projects and assists with daily, monthly, and annual account deliverables. The successful candidate can communicate clearly with all parties involved in a project or program, including key stakeholders, internal customers, team members, vendor partners and coordinate a project team around a common set of goals. This role requires the ability to demonstrate exceptional customer service, teamwork, and attention to detail to ensure client satisfaction. Must be able to deal with conflict while maintaining professionalism and focus on the project goals. An APM has strong project management skills, is a forward and creative thinker, has a sense of urgency, and can prioritize and create efficiency when dealing with clients, projects, company, and other work activities.

This position is required in the client office a minimum of 4 days a week.

Key Responsibilities

• Manages quoting and invoice processing and change order requests for account billables.
• Support with roll out of account dashboards, trainings, manual/process updates and initiatives.
• Analyze and provide account operational insights as directed.
• Responsible for developing and managing scope, schedule, and budget for each project.
• Provide measurable and timely response to client inquiries, work requests, and concerns.
• Communicate directly with client to define project goals and provide reports on project status and variances.
• Identify project resources from pre-qualified lists, conduct request for proposals, and complete bid analysis for approval.
• Coordinate a project team of key stakeholders, internal team members and vendor partners who meet the deliverables of the project.
• Develop and maintain complete knowledge of vendor service and material capabilities, processes, and deliverables.
• Oversee the project administrative processes and ensure accurate project documentation is filed in a timely manner.
• Manages, supports, and participates in the vendor and team meetings.
• Track and manage project issues and resolutions.
• Actively support the internal team that focuses on business development.
• Represent the company through outstanding project delivery, client service, process improvement and support.

Qualifications

• Bachelor's degree (BA/BS) or equivalent job experience preferred, not required.
• Minimum two - four years of related experience in general finance
• Proficiency with MS Office Suite, MS Project, MS Visio, and other data management software.
• Strong verbal and written communication skills; role requires daily communication with client and team members.
• Requires organization, time management, attention to detail, and prioritization skills through all projects despite workload.
• Must be able to exchange accurate information at various levels demonstrating the ability to build consensus for decision-making.

Physical Requirements

• Extended periods of time sitting working with a computer/laptop
• Must be able to move within and between client buildings more than 50% of the day.
• Must be available evenings and weekends depending on project deadlines.
• The person in this role needs to be able to occasionally lift up to 25 pounds.
• Able to travel as needed for individual projects within North America.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.

NOTE: The job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; supervisors may assign other duties as deemed necessary.

Cresa is committed to developing and maintaining a diverse workforce. Cresa strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law.