The Program Director is an empathetic and compassionate leader who will focus on enhancing the quality of life of all the people supported in their respective program and additional programs when needed. They will lead their programs and staff and ensure that they are continuously improving the quality of the programs and providing excellent quality of life for the people we support. They will be responsible for ensuring that they are meeting the regulatory and quality standards. They will ensure that people supported are treated with dignity and respect. They will focus on developing strategies to educate, develop their teams so that the mission, vision and values of the organization are achieved. The leader will ensure that the expectations and desires of the people supported and their circle of support are met. They will provide transformational leadership that positions the residential team to adapt to changes in people’s needs as they arise. They will manage and lead their team and provide 24-hour support in emergency situations. This will include all aspects of their program including direct care.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Person Centered Planning
- Ensures that a person-centered focus is used to provide care and support by all staff who work within the residence
- Ensures a positive climate that promotes respect and dignity for people supported.
- Supports the person’s independence, choice and outcomes.
- Participates in the screening, admission and discharge of people within the residence to ensure a smooth transition of support.
- Promotes participation in activities of meaningful daily living, such as vocation, recreation, spirituality.
- Provides prompt, efficient, and personalized support to meet requirements, requests, and concerns.
- Provides opportunities for people support to personalize their environment
Leadership
- Provides leadership and direction for the residences through a combination of activities, including but not limited to observation, mentoring, coaching.
- Maintains all records and systems and ensures staff are properly trained and supported .
- Ensure all staff are trained in all aspects of each person’s life including health protocols , personal choice and outcomes.
- Leads meetings with all stakeholders to ensure participation for all members of each person’s circle of support.
- Represents the division and organization by participating on DD councils and IAC committees.
- Coaches and mentors all staff under their supervision
- Understands and applies appropriate techniques for conflict resolution, crisis prevention, intervention and resolution.
- Provides round-the-clock responsiveness as part of emergency notifications and assistance.
- Ensures that the program are operating within their established budget.
- Partners with the Human Resources Department in all efforts relevant to hiring, developing and retaining staff.
Regulatory
- Maintains all records in compliance with OPWDD regulations.
- Ensure the observations are completed across all staffing shifts.
- Ensure all health care needs are met and all staff are trained in the needs of the people we support
- Ensure all Fire Safety Regulations are met
- Ensure all agency policies and procedure are followed.
- Partners with the Quality Assurance and Quality Improvement team to ensure that all standards relative to the residences are met.
Quality Improvement
- Continually monitors program to look for areas that could improve.
- Ensures that the CARF philosophy is implemented, and reassessed accordingly.
- Ensures that the program is continuously requesting feedback from all stakeholders .
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Qualifications
EDUCATION AND EXPERIENCE
· Bachelor’s Degree preferred .Proven experience successfully leading a program
· Experience working with people with IDD.PREFERRED QUALIFICATIONS & SKILLS
- AMAP; SCIP-R; CPR & First Aid is
- Note: S:US will provide on-the-job training for such certifications.
- Basic computer skills (e.g. MS Office suite and Windows).
- Drivers License preferred
S:US IS AN EQUAL OPPORTUNITY EMPLOYER
Join a team of employees who care about the wellbeing of others. We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement. From health and wellness resources to generous PTO, professional development, and more, explore all that we offer on our Benefits Page and see how S:US invests in you.
We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement.
All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, sexual orientation, national origin, veteran status, or genetic information and including all other statuses protected by Federal, State and Local laws. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Leave Team at [email protected].
ID2026-18734 Work LocationIn PersonSkills Required
- Proven experience successfully leading a program
- Experience working with people with intellectual and developmental disabilities
- Bachelor’s degree
- AMAP certification
- SCIP-R certification
- CPR and First Aid certification
- Basic computer skills, including Microsoft Office and Windows
- Driver’s license
What We Do
Services for the UnderServed (S:US) is a New York nonprofit human-services organization serving people with disabilities, people in poverty, and people facing homelessness. It creates pathways to rich and productive lives through housing, employment, skills-building, treatment, rehabilitation and recovery services. S:US works with tens of thousands of individuals and their families across New York City and Long Island each year.
