The Role
Assists the Program Director in managing a residential human services program, including staff supervision, case management, counseling, community partnerships, compliance, quality assurance, reporting, client meetings, workforce scheduling, and government and funder relations.
Summary Generated by Built In
Comunilife Inc. is looking for an Assistant Program Director for its residential program in the Bronx, La Central. Under the supervision of the Program Director, the Assistant Program Director is responsible for the administrative and clinical supervision of the program. The Assistant Program Director manages the case management and specialized support service delivery system for clients and oversees the establishing and maintaining of community linkages to enhance services. In the absence of the program director, assumes the responsibilities of that position. The positions offers a generous benefit package including health insurance, dental, vision, dependent care, paid time off, 401(k), tuition assistance program and more.
Essential Duties:
- Manage program personnel in case management and support areas.
- Establish and maintain program delivery models.
- Develop and maintain linkages with other service agencies, community resources, and state/city liaisons.
- Ensure that regulations and quality assurance indicators are achieved.
- Maintain client records in a professional and confidential manner.
- Serve as a member of the program’s leadership team, shares information and participate in the general management of the program including personnel, fiscal and facilities.
- Develop and market program services.
- Manage program services for quality and consistency.
- Participate in the management of community, funder and governmental relations and regulations.
- Review and manage performance to contract and agency expectations; maintains data and reports as needed. Provide the programs statistics on a monthly, quarterly, and annual basis to the Program Director for review. Discuss and develop strategies for all trends patterns identified in the statistical reports.
- Oversee and provide weekly supervision to social services staff members. Leads staff meetings.
- Maintain and collaborate with identified linkage agreements with appropriate CBOs and identify new untapped community resources to the Program Director.
- Conduct team meetings for the case management staff re: care review, trends, education, community resources that demonstrate effective working relationships. Provide staff with relevant education and training.
- Facilitate monthly tenant/residential/client meetings with the Program Director to ensure that client concerns are provided to administration and addressed in a timely manner.
- Maintain compliance with all HR procedures and protocols in a timely manner and conduct preliminary interview for all vacant positions. This includes performance evaluations of all clinical staff members. Review and approval of staff payroll, and collaboration with the payroll department.
- Facilitate individual and group counseling to residents.
- Attend agency trainings and relevant trainings in the community that would provide vital information to enhance the delivery of services to clients.
- Maintain quality improvement systems, which reflect program service provisions and attainment of contract requirements and goals.
- Work jointly with the Program Director to develop various disciplines schedules and coordinate staff vacations to ensure adequate workforce coverage.
Education and Experience Requirement(s):
- Bachelor’s degree in a human services field and five years experience including two years in a supervisory capacity.
- Bachelor's degree from four-year college or university and minimum of three years of professional experience in affordable housing development, urban planning, community development, or related field; or Master’s degree and two years of professional experience
- A satisfactory combination of training, education and experience indicating the ability to perform satisfactorily.
Comunilife is an EEO employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Skills Required
- Bachelor's degree in a human services field and five years of experience, including two years in a supervisory capacity.
- Bachelor's degree from a four-year college or university and at least three years of professional experience in affordable housing development, urban planning, community development, or a related field.
- Master's degree and two years of professional experience.
- A satisfactory combination of training, education, and experience demonstrating the ability to perform the job satisfactorily.
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The Company
What We Do
Comunilife's mission is to provide vulnerable communities with housing and culturally sensitive supportive services.
