Assistant People & Culture Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

The 123-room Four Seasons Hotel Kyoto is the company’s second destination in Japan, in the city’s historic Higashiyama-ku district, close to the Kyoto National Museum and myriad heritage sites such as the Toyokuni Shrine and Kiyomizu Temple. Local artists are featured throughout the traditionally-inspired modern décor characterised by an understated Japanese aesthetic. The Hotel has a spa and fitness centre with a pool, and four food and beverage concepts. There are also be 57 Four Seasons Private Residences.

About Four Seasons Hotel Kyoto

The 123-room Four Seasons Hotel Kyoto is the company’s second destination in Japan, in the city’s historic Higashiyama-ku district, close to the Kyoto National Museum and myriad heritage sites such as the Toyokuni Shrine and Kiyomizu Temple.  Local artists are featured throughout the traditionally-inspired modern décor characterised by an understated Japanese aesthetic.  The Hotel has a spa and fitness centre with a pool, and four food and beverage concepts. There are also be 57 Four Seasons Private Residences.

The Four Seasons Hotel Kyoto is looking for an Assistant People & Culture Manager. Candidates with passion for excellence, expertise in hospitality operations and proven leadership experience are invited to apply for a career with Four Seasons. As a member of the People and Culture Division, the Assistant People & Culture Manager works across disciplines to deliver an exceptional experience.

Candidate Requirements

-The successful candidate must be fully fluent in Japanese and possess business-level proficiency in English.

-2~3 years in Human Resources experiences in hotel industry, or experienced in hotel industry in management level.  

応募資格

-本ポジションの採用者には、日本語はネイティブレベル、英語はビジネスレベルの語学力が求められます。

-ホテル業界における人事業務の実務経験が2～3年以上ある方、またはホテル業界においてマネジメントレベルでの業務経験をお持ちの方。

Responsibilities

• Source, interview, and refer qualified candidates to Department Heads and Division Heads.
• Maintain complete and accurate employee records, including documentation for both current and former employees within the HRIS (e.g., Workday).
• Ensure proper and timely documentation for payroll processes, including new hires, employee personal information updates, salary adjustments, terminations, and monthly time and attendance records.
• Foster positive, professional, and respectful relationships with all employees.
• Maintain accurate records for employee insurance enrollment and manage the submission and tracking of claims.
• Build and maintain a pipeline of qualified candidates for future hiring needs.
• Support employee engagement initiatives, including Town Halls, Employee of the Month programs, company events, and general meetings.
• Manage and maintain the job posting system and employee turnover logs.
• Maintain records of employee transfer requests.
• Oversee the accuracy and upkeep of internal hotel communication boards.
• Coordinate and submit insurance reports and local pension documentation to payroll and insurance providers.
• Support the People & Culture function, including stepping in for the Assistant Director when required and assisting in daily operations.
• Uphold strict confidentiality while demonstrating a high level of professionalism and integrity.
• Respond appropriately to hotel emergencies or safety-related situations in accordance with company protocols.
• Perform additional tasks or projects as assigned by management.

Basic Purpose

This role is responsible for coordinating all aspects of the employee lifecycle, including recruitment, onboarding, payroll administration support, job postings, and applicant tracking. The position plays a key role in supporting employee engagement and fostering positive employee relations.

A strong understanding of Japanese labor laws is essential to ensure compliance and support the recruitment and retention of top talent within the organization.

職務内容

• 各部門長およびディビジョンヘッドと連携し、適切な人材の採用面接および推薦を行う。
• 現在および退職済み従業員の人事情報を、HRシステム（例：Workday）上で正確かつ完全に管理する。
• 新規採用、個人情報の更新、給与変更、退職手続き、月次の勤怠管理など、給与計算に必要な情報を適切に記録・管理する。
• すべての従業員との良好でプロフェッショナルな関係を維持する。
• 社会保険の加入手続きおよび申請書類の管理を行い、各種申請・請求の処理を正確に行う。
• 将来の採用ニーズに備え、有資格候補者のデータベースを維持・管理する。
• タウンホールミーティング、社員表彰（Employee of the Month）、社内イベント、パーティー、会議など、従業員エンゲージメント施策の運営をサポートする。
• 求人掲載システムおよび離職率管理ログの維持・管理を行う。
• 社内異動申請の記録・管理を行う。
• 社内掲示板の情報更新および内容の正確性を管理する。
• 保険関連レポートおよび年金関連資料を作成し、給与担当および保険会社へ提出する。
• People & Culture（人事部門）の業務全般をサポートし、アシスタントディレクター不在時には業務を代行する。
• 高い職業倫理観と機密保持意識を持ち、業務に取り組む。
• ホテル内での緊急事態や安全に関する状況において、適切に対応する。
• ホテル経営陣または関連部門から指示されるその他の業務を遂行する。

基本目的

本ポジションは、採用、オンボーディング、給与関連業務のサポート、求人管理、応募者管理など、従業員ライフサイクル全般に関わる業務を統括・調整する役割を担います。また、従業員エンゲージメントの推進および良好な労使関係の構築を支援します。

日本の労働法に関する深い知識を有し、法令遵守を徹底するとともに、ホテルに最適な人材の採用・定着を実現することが求められます。

About Four Seasons Hotel Kyoto

The 123-room Four Seasons Hotel Kyoto is the company’s second destination in Japan, in the city’s historic Higashiyama-ku district, close to the Kyoto National Museum and myriad heritage sites such as the Toyokuni Shrine and Kiyomizu Temple.  Local artists are featured throughout the traditionally-inspired modern décor characterised by an understated Japanese aesthetic.  The Hotel has a spa and fitness centre with a pool, and four food and beverage concepts. There are also be 57 Four Seasons Private Residences.

About Four Seasons

Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 135 hotels and private residences in major city centers and resort destination in over 54 countries, and with more than 50 projects in development, Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.

Join Our Team

Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel Kyoto provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.

What to expect: You will……

Be a champion of the Golden Rule: Do unto others as you would have them do unto you

Be part of a cohesive team with opportunities to learn, grow and develop

Have the opportunity to engage in diverse and challenging work

Derive a sense of pride in work well done

Be recognized for excellence