The Role
Supports daily US operations across project execution, customer installations, field service, equipment preparation, logistics, inventory, and subcontractor coordination. Oversees installations from scheduling through closeout, maintains Zoho CRM records, provides technical guidance, troubleshoots low-voltage CCTV and networking systems, and manages warehouse equipment testing and shipping. The role also maintains customer communication, coordinates service calls, builds operational procedures, and travels 30–40% to customer sites.
Summary Generated by Built In
The role
We’re looking for an organized, technically capable Assistant Operations Manager to help run our US operations day to day. Working side by side with our Director of Operations, you’ll keep projects on schedule, coordinate field service, equipment prep, logistics and installations, and keep things running when the Director is on the road. You’ll also be a main point of contact for customers, installers and internal teams, so clear communication matters as much as technical skill.
Success after a year looks like this: every install tracked in Zoho CRM from signed deal to go-live, the vast majority going live without rework, and US Ops running smoothly whether or not the Director is in the building.
Work environment
This is a hybrid role, split between home, our Verona warehouse and customer sites, with about 30–40% travel, including some overnights. Site work involves ladders, aerial lifts, lifting up to 50 lb and working outdoors in all seasons. Candidates should live within about 45 minutes of our Verona warehouse.
How to apply
Apply with your resume and complete the short pre-screening questionnaire as part of your application. It takes about 5 minutes and helps us review your application faster. Applications without the questionnaire can’t be considered.
Skills Required
- Experience in operations, project management, field service management, or a similar leadership role
- Low-voltage experience, ideally involving CCTV, surveillance cameras, IP addressing, PoE, switches, and remote connectivity
- Excellent written and verbal communication skills
- Strong customer service mindset
- Ability to manage multiple projects and deadlines
- OSHA 10 certification or willingness to obtain it
- Aerial lift certification for scissor and boom lifts, or willingness to obtain it
- Valid driver's license
- Residence within approximately 45 minutes of the Verona warehouse
- Zoho CRM experience
- Experience coordinating subcontractors, field technicians, or installation partners
- Hands-on experience configuring IP cameras and networked security devices
- Inventory, shipping, logistics, or procurement experience
- Familiarity with construction sites and construction technology
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The Company
What We Do
Evercam is a global technology company providing a cloud-based platform for real-time visual monitoring and data capture of construction sites. By integrating fixed cameras, drones, and 360-degree imagery with Building Information Modeling (BIM) data, Evercam enables construction teams to track progress, enhance communication, and manage project risk through reality-driven intelligence and AI-powered analytics.
