The Role
Manage airline catering shift operations, resources, KPIs, SLAs, safety and regulatory compliance. Lead team development, stakeholder coordination, disruption response, business continuity activities, performance monitoring, and Lean process improvement initiatives while maintaining operational readiness and service quality.
Summary Generated by Built In
Responsibilities
- Ensure compliance with applicable safety, security, quality, regulatory and company standards, conducting incident due diligence and escalating critical issues to management to maintain a safe and compliant operation.
- Manage shift operations to achieve business unit KPIs and deliver airline catering services within agreed SLAs, PTS (Precision Time Schedule) and on-time performance [JA1.1][RM1.2] requirements, ensuring consistent service delivery.
- Manage shift resources and team deployment in line with operational requirements, optimizing resource utilization and maintaining operational readiness through effective briefings and handovers.
- Develop shift teams through performance management, coaching and mentoring, addressing capability gaps and recurring personnel issues, and recognizing high performance to strengthen team capability.
- Coordinate operational and service requirements with internal and external stakeholders such as EK and other airline customers, ensuring timely communication, resolution of concerns and alignment of service expectations.
- Maintain operational continuity during disruptions by coordinating with the Operations Control Centre, implementing contingency measures and supporting Business Continuity Management System testing.
- Drive process improvement and operational optimization through LEAN initiatives in collaboration with internal specialized function for identification of improvement opportunities and adoption of new technologies and best practices.
- Monitor operational performance and resource variances against agreed targets, escalating deviations to Management and Business Support and implementing appropriate corrective actions.
- Demonstrate company values and leadership behaviors while fostering a culture of safety, accountability and operational excellence across the shift.
- Bachelor’s degree or equivalent qualification.
- Minimum 6 years of experience leading shifts within large-scale logistics, catering or airside operations.
- Experience in leading operational efficiency initiatives and service improvement programmes.
- Effective communication skills with stakeholders at all organisational levels.
- Strong problem-solving and decision-making skills.
- Ability to build and maintain effective working relationships with internal and external stakeholders.
- Ability to constructively challenge existing practices and drive continuous improvement.
Skills Required
- Bachelor's degree or equivalent qualification
- Minimum 6 years of experience leading shifts within large-scale logistics, catering, or airside operations
- Experience leading operational efficiency initiatives and service improvement programs
- Effective communication skills with stakeholders at all organizational levels
- Strong problem-solving and decision-making skills
- Ability to build and maintain effective working relationships with internal and external stakeholders
- Ability to constructively challenge existing practices and drive continuous improvement
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Emirates Flight Catering is one of the world’s largest catering operations, serving hospitality groups, organisations, and more than 100 airline customers. It provides airline, events, and VIP catering, plus laundry, food production, and airport-lounge food-and-beverage services. Its large-scale facilities produce meals using advanced food-processing and handling systems, while diversification includes retail products, e-commerce, and Emirati catering at Dubai International Airport.
