About The Team
At Bermex, we put value on our customer relationships. We’re always looking for a way that we can delight our customers by going the extra mile. Bermex offers expert meter reading services and solutions to utilities and associated organizations throughout the United States, including leak detection, atmospheric corrosion, line location, software service solutions, as well as water, gas, and electric meter reading. At Bermex, we are always looking for motivated individuals who enjoy working independently and love the outdoors to become a part of our team.
About the Role
The Assistant Operations Manager reports to the Senior Operations Manager at Bermex. This position plays a key role in planning, directing, coordinating, and managing the operations of Bermex. This position is a liaison between the field, corporate office, and the client while ensuring operational corporate objectives are accomplished through safety, productivity, work quality, techniques, and profit. This position also requires a high degree of organization, excellent time management, and exceptional communication skills.
What You’ll Do
Supervise and assist the operations team:
Coordinate work schedules for personnel
Oversee projects and supports technicians, line locators, and meter readers
Assist personnel in these areas when objective goals are not being met
Supervise and train employees, accordingly
Must be willing to travel (potentially overnight) when required
May require walking for long distances (occasionally up to 30 miles per day) in various weather conditions (rain, sleet, hair, snow, extreme heat or cold, etc.)
Exert physical force moving objects (routinely 10lbs. of force, up to an occasional 50lbs. of force.)
Act as the liaison between the field, corporate, and clients:
Attend and conduct meetings to ensure the terms and conditions of the contract are being met
Capable of starting new contracts and assisting sales team as needed
Assist the Operations Manager, Director of Operations, and President as needed
Prepare documents, reports, analyses, and presentations, such as monitoring or producing time sheets, job costs, profitability, audits, productivity, and purchase information
Communicate with customers
Refer all customer complaints to the appropriate authorities
Understand customer guidelines and adhere to those guidelines
Facilitate client communication when needed
Other duties as assigned.
About You
Must haves:
Education: High School Diploma or GED
Experience: 2 years of field experience in meter reading, natural gas line locating, or leak surveying
Nice to haves:
Education: Bachelor’s Degree in Business Management
Experience: 3 or more years of experience in meter reading, line locating, or leak surveying; 1 or more years of supervisory or management experience
Your Skills:
Ability to multi-task, and work independently and as a team
Exceptional flexibility in daily routines, especially when assistance is needed for meter reading, line locating, or leak surveying
Adequate time management skills to finish daily meter reads in a timely manner, figuring out an efficient way to read meters for that day
Excellent communication skills, comfortable interacting with management and customers
Ability to interact with unhappy or negative customers in a professional manner
Excellent attention to detail for problem solving and finding
Ability to walk long distances and prepare for weather conditions, accordingly
Strong knowledge of business acumen
Knowledge and experience with Microsoft Office (e.g., Microsoft Excel, Teams, Outlook, etc.)
Drug/Alcohol Testing:
Drug/alcohol testing is required
Drug/alcohol testing required per Non-Regulatory requirements for employees working with water, electric or meters
Drug/Alcohol testing required per Federal DOT regulations for employees working with gas meters
Benefits
Health and Safety:
Group health plans including medical/prescription, dental, vision and a variety of other coverage options
Company paid group life insurance, accidental death & dismemberment insurance, short and long term disability
Flexible Spending Accounts or an option for a Health Saving Account with company match
Company paid Employee Assistance Program (EAP) for all employees and eligible family members
Retirement:
Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost
Roth or Traditional 401(k) Retirement plan with company match
PTO Plans (after 90 completed days of service for full-time employees):
Paid Vacation
Paid Holidays
Paid Wedding Day
Veterans Day paid time off for our veterans
Paid Sick Time (New York based positions ONLY)
Perks/Allowances:
Company vehicle (for all driver-based positions)
Gas card for company vehicle (if applicable)
Company provided cell phone or mobile allowance (if applicable)
Boot allowance from approved vendors
Daily per diem for travel-based positions
Pay for this position is $80k to $105k based on experience
Where We Work
Employees will begin their day at the local office where they will pick up their company vehicle, equipment, and assignments for the day.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Company: ACRT, Inc.
Skills Required
- High School Diploma or GED
- 2 years field experience in meter reading, natural gas line locating, or leak surveying
- Willingness to travel, potentially overnight
- Ability to walk long distances (occasionally up to 30 miles per day) in various weather conditions
- Ability to exert physical force moving objects (routinely 10lbs, occasionally up to 50lbs)
- Drug/alcohol testing required (including Federal DOT regulations for gas meter roles)
- Knowledge and experience with Microsoft Office (Excel, Teams, Outlook)
- Excellent communication skills and ability to interact professionally with unhappy customers
- Strong attention to detail and problem-solving skills
- Bachelor's Degree in Business Management
- 3+ years experience in meter reading/line locating/leak surveying and 1+ year supervisory/management experience
What We Do
ACRT Services is a holding company that provides independent consulting solutions to utilities, including vegetation management, arborist training, environmental services, and utility metering.
