Role Summary: This Role is for a DMC Company , others do not apply .Require relevant DMC experience in managing day-day operations and Teams. The
Assistant Manager supervises daily operations, ensures service excellence,
manages team productivity, and supports operational planning. This job is for Kochi, India Location ONLY . Also this role is for managing the Team operations of Sales Managers at Kochi , who are responsible for Trips related quote creations and Negotiations . The Role will be assisting the CEO for daily DSR, Marketing & Sales Management activities.
Key Responsibilities
- Allocate bookings and monitor
execution timelines.
- Ensure TAT adherence across
operations.
- Review booking accuracy before
final execution.
- Monitor arrivals, departures,
and service delivery performance.
- Ensure complaint handling and
service recovery.
- Standardize operational
workflows.
- Improve coordination between
Sales and Operations teams.
- Maintain operational reporting
and dashboards.
- Train new executives on SOPs
and destination knowledge.
- Mentor team members to improve
efficiency.
Qualifications
- Bachelor’s Degree required; MBA
or Tourism Management preferred.
- 5–7 years of travel operations
experience.
- Prior team supervision exposure
preferred.
Core Competencies
Team
leadership | Process management | Operational planning | Coaching &
mentoring | Conflict resolution | Quality assurance | Analytical thinking
Requirements
Skills Required
- Bachelor’s degree
- 5–7 years of travel operations experience
- Relevant experience with a Destination Management Company
- Experience managing domestic market operations
- Excellent communication skills in English, Hindi, and Malayalam
- Prior team supervision or management experience
- MBA or Tourism Management qualification
What We Do
Touracle is an India-focused travel company and destination management company offering tailor-made holidays across Kerala, Andaman, Lakshadweep, South India, and destinations throughout India and abroad. It curates seamless travel plans and personalized experiences for travelers, while its B2B DMC operations support inbound tourism, travel-agent relationships, and corporate clients through marketing and destination services for domestic and international markets.
