QMS & Compliance Management
- Document Control: Maintain, update, and control company documents such as SOPs, Work Instructions (WI), and quality records.
- Audit Support: Participate in and support internal and external audits, ensuring compliance with standards ISO 9001
- CAPA Management: Coordinate Corrective and Preventive Actions (CAPA) and lead investigations into non-conformances.
- Regulatory Alignment: Ensure all operational procedures meet internal standards and external regulatory requirements.
Operational Excellence & Continuous Improvement
- Lean Methodologies: Support the implementation of Lean, Six Sigma, and Kaizen methodologies to eliminate waste.
- Process Optimization: Analyze operational data to identify gaps, inefficiencies, and improvement opportunities.
- Process Mapping: Create and maintain process maps to standardize workflows.
- Data Analysis: Monitor and report on Key Performance Indicators (KPIs) to identify trends.
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What We Do
ZALORA is Asia’s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region’s pioneer large scale e-commerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, and in Taiwan, enjoying over 50 million monthly visits. With an extensive collection of top international and local brands, ZALORA is a curated platform, featuring all the things shoppers love in one place. Customers can discover authentic products from over 3000 brands across categories, from apparel, shoes, accessories, beauty, pre-loved, and lifestyle, including essentials and home & living products. As a customer-first brand, ZALORA is powered by a team of committed innovators, providing a seamless shopping experience across mobile, tablet, and desktop. With a broad network of logistical service, ZALORA is known for speedy and reliable deliveries, as well as offering multiple payment methods, including cash-on-delivery across its markets. ZALORA provides up to 30-day free returns and free delivery after a certain spend. ZALORA continues to delight shoppers with their unlimited next-day delivery subscription, ZNow, and give customers more value with ZALORA’s signature Cashback programme. ZALORA also made it easier for shoppers to buy products based on their style inspiration with ZALORA’s visual search function, Complete the Look and Get the Look feature! ZALORA prides itself to be an industry enabler through innovations like our data analytics platform, TRENDER, that provides brand partners valuable insights and 1SS (One-stock solution) a modular multi-channel e-commerce fulfillment service, allowing brand partners to consolidate their stocks in ZALORA’s e-fulfillment centres. Putting the customers and brand partners at the centre of our innovation, ZALORA is the online destination that connects everyone to the limitless world of e-commerce.
