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Award winning experts in eCommerce! We have more than ten years of experience with eCommerce solutions.
The Role
Manage end-to-end BPO operations, including workflow management, resource allocation, team supervision, KPI and SLA performance, client coordination, escalations, MIS reporting, workforce planning, and process improvement. Ensure adherence to SOPs and quality standards while driving productivity, operational efficiency, and employee development.
Summary Generated by Built In
Job Description – Assistant Manager – Operations
Experience: 5–8 years of experience in operations, preferably within the BPO sector, with
strong exposure to end-to-end operational activities.
Location: Coimbatore | Work from Office
Key Responsibilities
- Manage end-to-end operational activities, including daily workflow management, resource allocation, and process execution.
- Lead and supervise teams to achieve productivity, quality, and SLA targets.
- Monitor operational performance, KPIs, TAT, and process efficiency.
- Handle client coordination, escalations, and stakeholder management.
- Prepare MIS reports and provide regular performance updates to management.
- Ensure adherence to SOPs, quality standards, and company policies.
- Identify operational gaps and implement process improvement initiatives.
- Manage workforce planning, team performance, and employee development.
- Ensure smooth execution of all operational activities from process initiation to completion.
Required Skills
- Strong knowledge of end-to-end operations and team management.
- Experience in process management, client handling, MIS reporting, and KPI monitoring.
- Excellent communication, analytical, and problem-solving skills.
- Proficiency in MS Excel and operational reporting tools.
Requirements
BPO Operations, End-to-End Operations, Team Management, Process Management, KPI, SLA, MIS Reporting, Client Handling
Skills Required
- 5-8 years of experience in operations, preferably within the BPO sector
- Strong experience with end-to-end operational activities
- BPO operations experience
- Team management and supervision experience
- Process management experience
- Client handling and stakeholder management experience
- KPI, SLA, productivity, quality, and TAT monitoring experience
- MIS reporting experience
- Proficiency in Microsoft Excel and operational reporting tools
- Excellent communication, analytical, and problem-solving skills
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The Company
What We Do
At Vserve, we are award winning eCommerce specialists! Vserve is one of the leading full-service ecommerce agencies that offers a range of ebusiness solutions, catalog management services, and business intelligence expertise. In short, we specialize in delivering customized ecommerce solutions that make your business work for you so that you can work less!
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