Job Description
This role is responsible for driving DTC e-commerce performance and delivering a seamless customer experience across the brand.com journey. Requires a data-driven professional who can leverage CRM insights to boost customer engagement and manage owned media channels effectively.
You will collaborate closely with cross-functional teams to ensure accurate product representations, efficient inventory management, and a seamless e-commerce experience that drives revenue growth.
Job Responsibility
Sales & Performance Management: Take ownership of e-commerce sales targets, developing and executing operational strategies, promotional campaigns, and site merchandising to drive revenue and conversion rates on the official website. Identify opportunities for improvement in e-commerce processes and analyze website traffic data to identify upsell and cross-sell opportunities, increasing average order value.
Customer Engagement: Independently or collaboratively conduct CRM data analysis. Develop and implement member lifecycle strategies and targeted campaigns to drive customer activation, retention, and lifetime value. Manage and optimize owned media channels, specifically the LINE Official Account, utilizing it as a key driver for sales conversion and member engagement.
Required Qualifications
- Education: Bachelor's Degree in Business Administration, Marketing, E-Commerce, or equivalent.
- Work Experience: 3+ years of hands-on experience in operating and managing a retail brand's official e-commerce website .
- Proven track record of driving e-commerce sales performance and achieving revenue targets.
- Practical experience with data analysis and activation that improved customer activity and retention.
Preferred Skills
- Strong commercial mindset with proven ability to execute e-commerce growth levers and turn insights into executable plans.
- Strong communication and cross-functional collaboration skills; ability to influence stakeholders with data-driven recommendations.
- CRM & Data Analysis (segmentation, campaign measurement, funnel/KPI reporting).
- Hands-on experience with 91APP / Line Gift platform.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.
Skills Required
- Bachelor's Degree
- Minimum 2 years working experience in marketing, sales, or operations
- Business Acumen
- KPI Monitoring and Reporting
- Data Management
- Regulatory Compliance
- 3rd Party Manpower Management
- Continuous Improvement
- Strategic Planning
- Project Management
- Training Delivery
- Operational Management
- Process Improvements
Philips Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Philips and has not been reviewed or approved by Philips.
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Retirement Support — Retirement support is positioned as a standout, including a strong 401(k) match (often described at 7%) alongside pensions in some contexts.
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Flexible Benefits — Flexible benefits are emphasized through choice in health insurance options and a broad “Total Rewards” approach that combines compensation, health and wellness, and work-life support.
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Leave & Time Off Breadth — Leave and time off breadth appears strong, with generous paid time off and policies covering parental leave, caregiving responsibilities, volunteering, and family medical leave.
Philips Insights
What We Do
Do the work of your life to help the lives of others. As a leading health technology company, it is our purpose to improve people’s health and well-being through meaningful innovation. Our goal is to improve 2.5 billion lives per year by 2030. We also strive to be the best place to work for people who share our passion, by promoting personal development, inclusion and diversity while acting responsibly towards our planet and society.
