The Role
Supports the Office Leader with daily office operations, administrative staff supervision, workflow management, facility coordination, compliance, performance reporting, client service, process improvements, and team training. The role also identifies client financial needs, makes appropriate referrals, resolves operational issues, and collaborates with HR, IT, and other departments.
Summary Generated by Built In
Job Summary & Responsibilities
The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job
Pinnacle is an Equal Opportunity Employer committed to fostering an inclusive work environment.Preferred Qualifications
Minimum Experience: Minimum of 10 years of experience in office operations, administration, or related roles;
Required Knowledge, Skills & Abilities: Strong leadership and team management skills; thorough knowledge of office management practices and regulatory requirements; excellent analytical, decision-making, and problem-solving abilities; outstanding communication and interpersonal skills; proficiency with office management software and systems; ability to work collaboratively with internal and external stakeholders.
Job Summary:
The Assistant Office Leader plays a vital role in supporting the Office Leader with the daily management and operations of the office. This position ensures efficient workflow, compliance with firm policies, and a productive work environment by assisting in supervising administrative staff, coordinating facility management, and implementing process improvements.
Job Duties and Responsibilities:
The Assistant Office Leader plays a vital role in supporting the Office Leader with the daily management and operations of the office. This position ensures efficient workflow, compliance with firm policies, and a productive work environment by assisting in supervising administrative staff, coordinating facility management, and implementing process improvements.
Job Duties and Responsibilities:
- Support the Office Leader in managing office operations and administrative staff; assist with overseeing daily workflow and office procedures; ensure compliance with internal policies and external regulatory requirements; help coordinate facility management and maintenance; contribute to developing and implementing strategies to enhance operational efficiency; monitor and report on office performance metrics; resolve operational issues and inquiries; collaborate with HR, IT, and other departments to optimize office solutions; maintain accurate and up-to-date office records; provide training and mentorship to team members; support continuous improvement in office operations; stay current with industry trends and best practices.
- Provide distinctive service to clients and prospects, in person and over the telephone. Respond to client inquiries and satisfactorily resolve client issues. Support firm-wide achievement of the three-ring standard (all phones answered by a live person within three rings).
- Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.
- Meet all the client's financial needs, both business and personal, and refer clients to other specialty areas such as Trust, Investments, Insurance, Treasury Management, etc. as appropriate.
- Assist other team members as needed to ensure delivery of distinctive service.
- Performs other related duties as required.
The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job
Pinnacle is an Equal Opportunity Employer committed to fostering an inclusive work environment.
Minimum Education: Bachelor's degree in Business, Administration, or related field;
Minimum Experience: Minimum of 10 years of experience in office operations, administration, or related roles;
Required Knowledge, Skills & Abilities: Strong leadership and team management skills; thorough knowledge of office management practices and regulatory requirements; excellent analytical, decision-making, and problem-solving abilities; outstanding communication and interpersonal skills; proficiency with office management software and systems; ability to work collaboratively with internal and external stakeholders.
Skills Required
- Bachelor's degree in Business, Administration, or a related field
- At least 10 years of experience in office operations, administration, or related roles
- Strong leadership and team management skills
- Thorough knowledge of office management practices and regulatory requirements
- Excellent analytical, decision-making, and problem-solving abilities
- Outstanding communication and interpersonal skills
- Proficiency with office management software and systems
- Ability to work collaboratively with internal and external stakeholders
Synovus Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Synovus and has not been reviewed or approved by Synovus.
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Parental & Family Support — Fully paid 12‑week parental and adoption leave is highlighted for eligible mothers and fathers, indicating strong support for family needs. This policy is repeatedly positioned as a standout element of the package.
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Leave & Time Off Breadth — PTO is available from the first day of service and scales with tenure, pointing to accessible and growing time‑off availability. Company materials indicate companywide PTO policies rather than ad‑hoc discretion.
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Equity Value & Accessibility — An employee stock purchase plan includes a 15% company match on contributions (up to a 7% cap by service), providing accessible equity participation beyond base pay. This feature is presented as a notable value‑add in the package.
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The Company
What We Do
Synovus is a full-service, top-performing mid-cap bank with over $57 billion in assets and $7.3 billion in capital and has been named one of Newsweek’s Most Trustworthy Companies. Our purpose is to enable people to reach their full potential, and we pursue that aspiration in all the communities we serve across the Southeast and beyond. Whether you’re a prospect, client, or team member, we know you have goals you want to reach. We’ll help you get there
