Assistant Membership and Healthy Living Director

POSITION SUMMARY:
As the nation’s leading nonprofit organization committed to strengthening communities through youth development, healthy living and social responsibility, the Y offers more than just a job.  We offer you a career with a future and the chance to make a lasting difference in your community.  As a key member of the Membership team, an Assistant Membership Director is responsible for proactive and genuine communication amongst members, staff, and community members wishing to participate in programs.  The main purpose of this position is to provide a positive role model for members and to create a relationship-developing atmosphere where customer service, a safe environment, and member engagement are the highest priority.  

ESSENTIAL RESPONSIBILITIES:
This position requires strong organizational, computer, communication, and interpersonal skills. The ability and willingness to learn, multi-task with good problem-solving skills, along with excellent customer service/sales skills are essential.  Individuals with previous customer service experience and/or a related field along with a strong initiative, adaptable to change, and responsive are encouraged to apply.

SHIFT: Monday-Friday, 4:30am-1pm. Ability to occasionally work later afternoon hours, if necessary. 

KNOW HOW/REQUIREMENTS: 
Relationship Skills:

• Uphold the mission of the YMCA, and demonstrate behaviors that reflect a determined, nurturing, genuine, hopeful, and welcoming nature.
• Model the YMCA character and values of Caring, Honesty, Respect and Responsibility through your actions and conversations with members
• Communicate our image using the Y’s Voice of Genuine, Nurturing, Hopeful, Welcoming, and Determined
• Able to build hopeful relationships with members, guests and co-workers
• Be open, friendly, and approachable to members
• Able to provide and create a welcoming atmosphere that is people centered & service oriented
• Able to build genuine relationships with members helping them along their health journey

Membership Service Skills:

• Previous customer service experience preferred
• Excellent oral and written communication skills and joyfully greet members and guests
• Process Membership Cancellations
• Know members’ names and use them and show genuine interest in member and guests concerns
• Provide information and promote facility services and programs
• Process Program/Class Registrations and Cancellations
• Provide facility tours and follow-up with prospects 
• Responsible for monthly staff work schedule and assisting with getting shifts covered
• Handle all Kwiktag processes of paperwork
• Handle Phone Inquiries and Registrations
• Emphasize fun and make the Y a happy place with positive relationships
• Provide administrative duties to branch management team
• Attend all required staff meetings and training sessions

Member Involvement Skills:

• Be knowledgeable about program areas and share information with members
• Be knowledgeable about the YMCA, its programs, and policies
• Take specific actions to move members to more connected and committed relationships with the YMCA
• Technology Skills:
• Become proficient in DAXKO software
• Proficient in use of Microsoft Office 
• Proficiency in General Business Equipment such as: Fax Machine, Copier, Time Clock, Credit Card Machine, etc.)
   

WORK ENVIRONMENT: 

• Noise level-High 
• Multi-tasking environment 
• Ability to stand for extended periods of time and work at fast paced environment

YMCA COMPETENCIES (Leader) 
Mission Advancement:  Accepts and demonstrates the Y’s values.  Demonstrates a desire to serve others and fulfill community needs. Recruit volunteers and builds effective, supportive working relationships with them. Supports fundraising. 

Collaboration:  Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others.  Seeks first to understand the other person’s point of view an remains calm in challenging situations.  Listens for understanding and meaning; speaks and writes effectively.  Takes initiative to assist in developing others. 

Operational Effectiveness:  Makes sound judgments, and transfers learnings from one situation to another.  Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work, and effectively participates in meetings.  Follows budgeting policies and procedures, and reports all financial irregularities immediately.  Strives to meet and exceed goals and deliver a high-value experience for members. 

Personal Growth:  Pursues self-development that enhances job performance.  Demonstrates openness to change, and seeks opportunities in the change process.  Accurately assesses personals feelings, strengths, and limitations and how they impact relationships.  Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology. 
 

The YMCA of Greater Louisville is an equal-opportunity employer committed to diversity and inclusion. We encourage applications from all qualified individuals regardless of race, ethnicity, religion, gender, gender identification, sexual orientation, age, or disability status.