Assistant, Marketplace Business Development & Account Management

About:

Bloomingdale’s makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale’s like no other store in the world. Across all brand touchpoints—from Bloomingdales.com to our newest small store concept, Bloomie’s—everyone plays a critical role bringing our mission to life. Our inclusive culture promotes diversity of background, thought and opinion. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative, while having a lot of fun along the way.

Job Overview:

Bloomingdale's Marketplace is a rapidly growing digital business that connects customers to an expanded assortment of brands and products through our online marketplace platform. As we continue to scale, we are seeking a highly organized, detail-oriented, and proactive Marketplace Assistant to support the day-to-day execution of key Marketplace initiatives.

This position will support the business across three primary areas: Business Development, Onboarding, and Account Management. The Marketplace Assistant will play a critical role in ensuring operational excellence across a portfolio of 300+ marketplace brands, helping to maintain a seamless seller experience from acquisition through launch and ongoing partnership.

The ideal candidate thrives in a fast-paced environment, enjoys managing multiple priorities, and takes pride in keeping processes organized and moving forward. They understand the importance of execution, follow-through, and attention to detail, while recognizing how their work contributes to the broader success of the Marketplace business.

Essential Functions:

Business Development Execution

• Support the seller acquisition process by ensuring prospective brands move efficiently through the pipeline.
• Maintain business development trackers, reports, and seller documentation
• Coordinate follow-up communications with prospective marketplace brands
• Track seller progress and escalate roadblocks and outstanding action items that may impact onboarding timelines

Onboarding Execution

• Execute key onboarding activities to ensure new sellers are launched on schedule.
• Create DVNs and manage supporting onboarding documentation
• Execute seller financial account setup and related administrative processes
• Monitor onboarding timelines and proactively follow up on open items

Account Management Support

• Provide operational support to ensure sellers are successfully launching products and engaging with promotions and marketing initiatives.
• Serve as a day-to-day contact for routine seller communications and follow-up
• Partner with brands and merchants to facilitate new assortment submissions and approvals
• Support execution of promotions and other marketing campaigns

Qualifications:

• Bachelor's Degree from a 4-year college or university
• 0-2 years of relevant work experience in merchandising, retail and/or e-commerce, online marketplaces is a plus not a requirement
• Exceptional organizational skills and attention to detail
• Strong ability to manage multiple priorities in a fast-paced environment
• Excellent written and verbal communication skills
• Excellent computer skills, including Microsoft Office Suite (Excel, Word, PowerPoint).
• Ability to learn new systems, tools, and processes quickly
• Resourceful problem solver with a proactive mindset
• Strong sense of ownership, accountability, and follow-through
• Ability to work collaboratively across teams and with external partners

Skills & Competencies

Organization & Attention to Detail: Maintains a high level of accuracy while managing large volumes of information, documentation, and communications.

Prioritization & Time Management: Effectively manages competing priorities and adapts to changing business needs without losing focus on critical deliverables.

Process Discipline: Demonstrates a strong commitment to established workflows and operational excellence. Consistently maintains trackers, documentation, and follow-up activities with accuracy and timeliness.

Execution Excellence: Approaches work with urgency, accountability, and a strong focus on results. Reliably follows through on commitments and drives tasks to completion.

Proactive & Resourceful: Anticipates needs, identifies solutions, and takes initiative to keep projects moving forward.

Communication & Collaboration: Builds productive relationships with brands, merchants, and cross-functional partners through clear communication and responsiveness.

Business Acumen: Understands how day-to-day execution supports broader Marketplace growth, seller success, and the customer experience.

What Success Looks Like

Within this role, success will be measured by the ability to:

• Ensure assortment, promotional and marketing initiatives are executed smoothly and on time
• Consistently meet onboarding timelines and help ensure sellers launch on schedule
• Maintain accurate trackers related to business development, onboarding, and account management 
• Effectively manage a high volume of tasks across a portfolio of 300+ brands
• Deliver accurate work with minimal oversight and strong attention to detail
• Build trusted working relationships with internal stakeholders and external sellers
• Contribute to a well-organized, scalable Marketplace operation that supports continued business growth

This job description is not all inclusive; additionally, Macy’s, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. – including Macy’s, Bloomingdale’s, and Blue Mercury – is an equal opportunity employer, committed to a diverse and inclusive work environment.

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